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Re : ServiceDesk Plus upgrade from 8217 to 9.0 version FAILED

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Our client saw these lines when restoring:
Kindly update for us what is error asap,



Please wait ! Restoring in Progress...................
Error Tables : wordmap,wordoccurrences
0-----------------------50------------------------100(%)
====================QUERY = INSERT INTO ErrorLog (ERRORLOGID,OCCURREDTIME,MESSAG
E,ERRORMODULE,SUBERRORMODULE,PROBABLECAUSE,OWNERID,TYPE,ACTION) VALUES(603120, 1
385090411487, N' Mail Filter condition matched. Hence not creating a new request
 Description : Your message<br> Subject: New request created with ID: ##121940##
 from L├¬ Minh H├á<br>was not delivered to:<br> holding-banvanhanhhethong-qualit
ymanagement@baoviet.com.vn<br>because:<br> Not authorized to send mail to this u
ser or group<br><br>========================= Forwarded Mail ===================
======<br> Message ID : <OFA7117630.F3CA885B-ON47257C2B.00120F79-47257C2B.00120F
7E@baoviet.com.vn><br> Sent Date : Fri, 22 Nov 2013 10:17:07 +0700 (ICT)<br> Fro
m : itservice@baoviet.com.vn<br> Sender MailID : itservice@baoviet.com.vn<br> Re
ply To : itservice@baoviet.com.vn<br> To : holding-banvanhanhhethong-qualitymana
gement@baoviet.com.vn,nguyentruong.giang@baoviet.com.vn,tranduongha@baoviet.com.
vn<br> Subject : New request created with ID: ##121940## from Lê Minh Hà<br>--
----------------------- Contents -------------------------<br> A new request wit
h request id 121940 has been created by Lê Minh Hà. Short info on the request
is : <br>Title : Yêu cầu qua điện thoại của Nguyễn Trường Giang -
 VHQT - ─Éß╗ü nghß╗ï h╞░ß╗¢ng dß║½n quß║ún trß╗ï phß║ºn cß╗⌐ng m├íy chß╗º LIFEDO
MINO HP Proliant DL380<br>Category : Hỗ trợ Hệ thống máy trạm, printe
r, scanner,.. (PC support)<br>Description : <html><body> <p>Hi Giang,<br> <br> N
hư anh đã hướng dẫn trên máy tính của em và qua điện thoại ,
th├¼ c├ích check phß║ºn cß╗⌐ng cß╗ºa d├▓ng m├íy chß╗º tr├¬n l├á qua Web, c├│ thß
╗â check trß╗▒c tiß║┐p tr├¬n m├íy ─æß║Ñy hoß║╖c ngß╗ôi tß╗½ m├íy cß╗ºa em bß║▒ng
 tr├¼nh duyß╗çt <br> <br> Link : <a href="https://192.168.173.26:2381">https://1
92.168.173.26:2381</a><br> <br> User : Administrator<br> PWD: Là mật khẩu e
m đang giữ<br> <br> Màn hình nó đây, thông tin cảnh báo phần cứn
g có đầy đủ nhé<br> <br> <img src="cid:Image0" width="1235" height="822"
><br> <ul><br> <i>Trân trọng cảm ơn!</i><br> <br> <table border="0" cellsp
acing="0" cellpadding="0"> <tr v><td width="463" colspan="3" v> <ul><b>Lê Minh
Hà (Mr)</b></ul> </td></tr> <tr v><td width="463" colspan="3" v><img width="1"
height="1" src="cid:Image1" border="0" alt=""></td></tr> <tr v><td width="463" c
olspan="3" v> <ul><b>K.CNTT-Ban Vận hành Quản trị Hệ thống, Tập đo
àn Bảo Việt</b>&nbsp;<hr width="100%" size="2" ></ul> </td></tr> <tr v><td
width="160" rowspan="3" v> <ul><img src="cid:Image2" width="148" height="28"></u
l> </td><td width="50" v> <ul>Địa chỉ</ul> </td><td width="251" v> <ul>233
Đồng Khởi, Quận 1, TP Hồ Chí Minh</ul> </td></tr> <tr v><td width="50"
 v> <ul>─Éiß╗çn thoß║íi</ul> </td><td width="251" v> <ul>(+84 8) 3827 2000 m├íy
lẻ 18</ul> </td></tr> <tr v><td width="50" v> <ul>Fax</ul> </td><td width="251
" v> <ul>(+84 4) 3732 6344</ul> </td></tr> <tr v><td width="160" rowspan="3" v>
<ul><img src="cid:Image3" width="49" height="47"></ul> </td><td width="50" v> <u
l>Di động</ul> </td><td width="251" v> <ul>09 8820 8820</ul> </td></tr> <tr v
><td width="50" v> <ul>E-mail</ul> </td><td width="251" v> <ul><a href="mailto:l
eminhha@baoviet.com.vn"><u>leminhha@baoviet.com.vn</u></a></ul> </td></tr> <tr v
><td width="50" v> <ul>Website</ul> </td><td width="251" v> <ul><a href="www.bao
viet.com.vn
"><u>www.baoviet.com.vn</u></a></ul> </td></tr> <tr v><td width="463"
 colspan="3" v> <ul><img src="cid:Image4" width="465" height="18"></ul> </td></t
r> </table> <ul></ul> </ul> </body></html><br>Click for details : <a href='', N'
Helpdesk', N'', N'', NULL, N'Error', N'');

java.sql.SQLException: Invalid SQL statement or JDBC escape, terminating ''' not
 found.
        at net.sourceforge.jtds.jdbc.SQLParser.parse(SQLParser.java:1155)
        at net.sourceforge.jtds.jdbc.SQLParser.parse(SQLParser.java:156)
        at net.sourceforge.jtds.jdbc.JtdsStatement.addBatch(JtdsStatement.java:1
088)
        at com.adventnet.servicedesk.tools.RestoreSDBackup.restoreTableData(Rest
oreSDBackup.java:589)
        at com.adventnet.servicedesk.tools.RestoreSDBackup.restoreDatabase(Resto
reSDBackup.java:296)
        at com.adventnet.servicedesk.tools.RestoreSDBackup.main(RestoreSDBackup.
java:141)
        at com.adventnet.servicedesk.tools.RestoreDialog$5.run(RestoreDialog.jav
a:186)
        at java.lang.Thread.run(Unknown Source)
Unable to restore database : Invalid SQL statement or JDBC escape, terminating '
'' not found.
Invalid SQL statement or JDBC escape, terminating ''' not found.

Feb 13, 2014 3:55:57 PM com.adventnet.updatemgr.util.ConfUtils stopDB
INFO: dbadapter :: [com.adventnet.db.adapter.mssql.MssqlDBAdapter@1b6847a], star
tDBServer :: [true], dbProp :: {BlockingTimeoutMillis=30000, ManagedConnectionFa
ctoryProperties=
, Criteria=ByContainer, LocalTransactions=true, MinSize=0, Password=Helpdesk!23,
 JndiName=MSSQLDS, MaxSize=20, SecurityDomainJndiName=DBPwdEncrypt, DriverClass=
net.sourceforge.jtds.jdbc.Driver, TrackConnectionByTx=true, IdleTimeoutMinutes=1
5, UserName=sdp, ConnectionURL=jdbc:jtds:sqlserver://bvsqlserver02:1433;Database
Name=servicedesk;Tds=8.0;PrepareSql=3;XaEmulation=false;}
Feb 13, 2014 3:55:57 PM com.adventnet.db.adapter.Jdbc20DBAdapter shutDownDBForce
Fully
SEVERE: Stop DBServer operation is not supported in Jdbc20DBAdapter
Feb 13, 2014 3:55:57 PM com.adventnet.updatemgr.util.ConfUtils stopDB
INFO: waitAfterDBStop :: val :: [5]
Feb 13, 2014 3:55:57 PM com.adventnet.updatemgr.util.ConfUtils stopDB
INFO: Thread is going to sleep for [5] seconds
Feb 13, 2014 3:56:02 PM com.adventnet.updatemgr.util.ConfUtils stopDB
INFO: Coming out of stopDB 


Thanks & regards,

Hien


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