Re : ServiceDesk Plus upgrade from 8217 to 9.0 version FAILED
Hien,Please send me the updatemanager.log files from SDP-home/server/default/log folder.I would like know from which build you started the test installation of Servicedesk. i.e you would have installed...
View ArticleRe : ServiceDesk Plus upgrade from 8217 to 9.0 version FAILED
Dear Priya,I sent you some necessary files to support team's email.Kindly check email for us in the soonestSorry for sending you many emails,this issue is new for us.So we need your support in...
View ArticleRe : ServiceDesk Plus upgrade from 8217 to 9.0 version FAILED
Dear Priya,Our client updated SDP 8212 to 8217 version before upgrading to 9.0 build 9000.Best regards,Hien
View ArticleRe : ServiceDesk Plus upgrade from 8217 to 9.0 version FAILED
Our client saw these lines when restoring:Kindly update for us what is error asap, Please wait ! Restoring in Progress................... Error Tables : wordmap,wordoccurrences...
View ArticleRe : ServiceDesk Plus - Email Signatures
Hi MikePlaying around with the Cache Folder is probably not a good idea unless ManageEngine has told you how it works. I would have suggested shutting down the ServiceDesk and restarting it and see if...
View ArticleRe : ServiceDesk Plus - Email Signatures
Is this related to the SDP 9.0 upgrade? We found the email signatures were moved to a variable;Admin->Helpdesk->Notification Rules->Replying to a RequestTowards the bottom, "E-Mail Tempates...
View ArticleRe : Requesters Cannot Create Ticket
Hi JoelCould this be a browser issue? If the settings are the same then the only thing i can think that is different between requesters is the browser :DAndrei
View ArticleRe : Requesters Cannot Create Ticket
Joel,Are the user pasting some image in the description of the Request? Can I get some screen shots of this issue and the Support file from Support tab after recreating the issue. As Anderi Said, you...
View ArticleRe : ServiceDesk Plus - Email Signatures
Email Signature feature was added in 8213 build. You can use this Variable from Notification Rule for Replying to a request/forward etc.During our migration testing we haven't faced any issues were...
View ArticleUpdate 9.0 failed
Hello i want to update my SDP from 8216 to 9000. But i got the followong Errormessage:Dear User,9000 migration was stopped as the following managed software are not having CI Type association.Please...
View ArticleRe : ServiceDesk Plus - Email Signatures
Thanks for your help everybody, It looks like adding the new variable resolved this. Regards,Mike
View ArticleRe : Update 9.0 failed
Use the New Service Pack to upgrade to 9.0. We have released a new PPM which has the fix for this issue.Refer to the link given below for migration sequence and upgrade...
View ArticleRe : Delete request from database
Hi,And what is the difference between tables NotificationToDesk and Conversation
View ArticleRe : Delete request from database
Notificationtodesc table will contain the Description of the Notification/Replies of the Technician being sent out from Servicedesk. Conversation table contains the details of Requester replies which...
View ArticlePaste a picture into request body from clipboard
Hiin SDP 9000 i cant insert a picture from clipboard in IE10. With Firefox it works.is their a way to do it also in IE10?
View ArticleSLA based in Service Category does not works!!
Hi FriendsI have a question for you. At this time, We have installed SDP V 9.0, and we are trying to organize all the workflows and services. We have a Service Category named Applications, but when we...
View ArticleRe : SLA based in Service Category does not works!!
Hi DiegoThis is currently a limitation of the product.Any requests raised from the Service Catalog need to have a Service Catalog SLAThe work around is to set up the same SLAs in the service Catalog as...
View ArticleUpgraded from 8.1 to 9.0, still stuck at max 2 technicians
We performed an upgrade of the free version of ServiceDesk Plus 8.2 with a max of 2 technicians, installing 6 service packs to bring us up to version 9.0. The purpose of the upgrade was to increase the...
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