Re : Scanning HP printers
Hi,We would like to analyze this issue on remote session, kindly send an email to support@servicedeskplus.com with your convenient time and direct contact number, I will call you to work on this issue....
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Re : spam filter not filtering on sender
Hello Priya;We are set to "match any"attached support file to request.regardsAlistair
View ArticleRe : ServiceDesk Failure to Restore Backup
I guess you are initiating the command "c:\ManageEngine\ServiceDesk\bin\backUpData.bat" from the wrong folder "C:\Windows\system32"Goto the folder c:\ManageEngine\ServiceDesk\bin and then execute the...
View ArticleRe : Problem with tech groups that has group email
We will be fixing this issue in one of the upcoming hotfixes over 9.0 and you may further track this issue with an Issue Id: SD- 55545.As a workaround,or atleast to stop it from going to a loop ,you...
View ArticleRe : SQLException occured while retrieving candidate rows from the master...
Please send us an e-mail to our Support Team at support@servicedeskplus.com with this forum link mentioned to further assist you on this issue.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : spam filter not filtering on sender
There is a Space before the Subject Contains Criteria undeliverable or undeliverable:Edit the Criteria and remove the Space before the Words Undeliverable. Check whether the requests are dropped...
View ArticleRe : Specific Technician Doesn't Receive Emails
Parvesh,May I know the notification which was not sent to the technician. Let me know whether the Requester and Technician are set same for Service Request.Recreate this issue and send me the Support...
View ArticleRe : I can't make a manual backup
Refer to the instruction given below to connect to the Database :.Open command prompt on the application server, connect to the folder ManageEngine\ServiceDesk\pgsql\bin> and use the commandpsql.exe...
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Re : I can't make a manual backup
Use this query given below:SELECT TABLE_NAME FROM TableDetails WHERE (TABLE_NAME LIKE 'ServiceReq_%') AND TABLE_NAME NOT IN (SELECT CAST('ServiceReq_'||CAST(SERVICEID AS VARCHAR(10))AS VARCHAR(100))...
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Re : I can't make a manual backup
Oops, space next to Union Command as caused this issue. Please try using this querySELECT TABLE_NAME FROM TableDetails WHERE (TABLE_NAME LIKE 'ServiceReq_%') AND TABLE_NAME NOT IN (SELECT...
View ArticleRe : Report including archived requests
Hi,You could use the query below to generate the report to list the active and archived requests.SELECT wo.WORKORDERID "Request ID",qd.QUEUENAME "Group",ti.FIRST_NAME "Technician",cd.CATEGORYNAME...
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Re : I can't make a manual backup
Strange!Execute these queries given below one by one in new query report and send me the outputselect * from tabledetailsselect * from Dynamictablesselect * from servicedefinitionselect * from...
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Re : I can't make a manual backup
1. select * from tabledetails - see the file as an attachment "from_tabledetails.csv" (from_tabledetails.zip)2. select * from Dynamictables - see the file as an attachment "from_Dynamictables.csv"...
View ArticleRe : Specific Technician Doesn't Receive Emails
The requester and technician are not same, the notification not sent is assigned notification to technician, what do you mean by Support tab?
View ArticleRe : Survey Settings - Welcome Message
We tested this issue at our end and we were able to reproduce the same issue. Please make a note of the Issue ID:SD-55690 for your reference. This will be fixed in the product in one of our...
View ArticleRe : spam filter not filtering on sender
Thanks Priya - your solution worked. Punctuation was my enemy, usually you place a space after a comma (see earlier in this sentence) - detrimental in this case.Alistair
View ArticleServiceDesk Plus upgrade from 8217 to 9.0 version FAILED
Dear everyone,There is an error when we upgrade SDP 8217 version to 9.0 version.We have a disturbance about rollback update process.Anyone have an idea? What is reason of this problem?Thanks &...
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