Re : Schedule Request Status Change doesn't work
I have the same issue, on build 9031 - did you ever get a resolution?
View ArticleRe : Exception occurred while extracting eear - SD Plus 8210 > 8212
Please send me the complete updatemanager.log file from SDP-home/server/default/log folder Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : iPhone App Push Notifications
Gavin, Please recreate this issue and send me the Support file from Support tab. Also send me the screen shot of the Mobile Push notification configured. Thanks & Regards, Priya Kumar SDP Support -...
View ArticleRe : issue connecting ADSSP to SDP
Servicedesk does not support SHA-2 as of now. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : issue connecting ADSSP to SDP
so ... there's no way I can link ADSSP to SDP for now. Is that right? There's no other workaround?
View ArticleRe : exporting reports
Alex, This is the file I requested. Are you able to export the same report in pdf or CSV file. Does this issue happens only for this report or for other reports as well. Thanks & Regards, Priya...
View ArticleRe : Schedule Request Status Change doesn't work
As of now only pending status will be listed in Reply window-- Update status. Completed status will not be listed. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk...
View ArticleRe : Schedule Request Status Change doesn't work
Hi Priya,That doesn't seem to be the answer - this is about the popup which should appear when we change status to Onhold, which then allows us to set the request to reopen at a specific time. No popup...
View ArticleRe : iPhone App Push Notifications
Priya, I've attached both as requested. Just to add: The ServiceDesk App only shows a red bubble with the number of new assigned calls next to the App Icon. But this only appears after opening the app...
View ArticleRe : Cursor Jumps to Bottom of Reply Email
Yea I wonder if there is a way to set where to put the cursor for replies. This is becoming an inconvenience as My signature is set to always be at the top and in most cases most end users will never...
View ArticleRe : exporting reports
Dear Priya, it happens with all (I checked some standard report) reports when tryind XLS or CSV format. when trying PDF format - it's generating, but fields are empty. attaching new log file and wrong...
View ArticleHow can I merge old support groups into a new support group?
We originally had 1 group ex. Windows Admin A. Then we split that group into 2 separate groups ex. Windows Admin B and Windows Admin C. We did not delete the old group since we still had multiple...
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Re : Change Request email notification reply creates a new ticket un "Requests"
I'll add my name to the list of people who want these features. It's only been 4 years
View ArticleRe : Cursor Jumps to Bottom of Reply Email
Hi, I am not able to recreate the issue on our end. Request you to kindly send an email to support@servicedeskplus.com with your direct contact. We will call you to check the issue over remote session....
View ArticleRe : Issues with renewing SSL Cert
Hi Thomas Do you have solved this problem? I have the same issue :(
View ArticleRe : Copy and Paste Attachments into ServiceDesk plus
We have introduced new rich text editor in latest build. Please clear the browser cookies and cache. Check whether this issue is resolved. Thanks & Regards, Priya Kumar SDP Support - FAQ...
View ArticleRe : Schedule Request Status Change doesn't work
Apologize for misunderstanding the issue. Please send your contact details to support@servicedeskplus.com so that we can have a remote session to work on this case. Mention this forum link in the email...
View ArticleRe : iPhone App Push Notifications
Hi, We will work on this issue and update you. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleBlank resolution when you create a request manually
Hello to all, after upgrade to 9039, we have experienced a bug with manual request creation. When we create a new request manually from Request Catalog -> New Incident, SDP creates a blank...
View ArticleRe : SDP - Problem with images on solutions after change webport server
Hi Charles, problem is not on Solution Link. For some reason, after port changing, some of our solutions doesn't display their images. But this issue doesn't affects all solutions. Thanks
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