Re : Issues with renewing SSL Cert
No :\ I do not think 256 bit certs are supported. I have done a few things including recreating a new .csr and .keystore, making sure that I am choosing the right certificate. I am kind of stuck.
View ArticleSupport Groups Dropdown is empty
We are in the setup stage of SDP... When entering a new incident, the dropdown for GROUPS is empty. All my support groups are for ALL ACCOUNTS and DEFAULT settings. What am I missing?
View ArticleRequester login issue
Hi, My users are synced with AD but some of them getting incorrect username/password message. It affects approx 2% of our users. Any suggestions? Thanks
View ArticleScheduled CSV User Imports
Hello, We are having issues setting up scheduled csv user imports and are not sure where it is failing. 'CSVUserImportSchedule' is enabled and user fields have been mapped in...
View ArticleRe : Requester login issue
Hi Adam, If Active Directory authentication enabled, Username/Password incorrect message could be possible only in two cases, 1. If users enter it incorrectly, 2. If the user account is locked out in...
View ArticleRe : SDP - Problem with images on solutions after change webport server
Hi, The issue seems peculiar hence I propose we could schedule remote session and analyze the root cause. Kindly send an email to support@servicedeskplus.com with your contact number and also mention...
View ArticleRe : Servicedesk+ does not show multiple Monitors in Workstation assets?
Just found this out myself. This seems like an issue since SD isn't reporting accurately on what assets the user has.
View ArticleRe : How can I merge old support groups into a new support group?
Hi Mike, You can create two different request filters(one for windows admin 'b' and another for 'c'). Using the filter you can filter requests belonging to these groups and select all requests in one...
View ArticleRe : Scheduled CSV User Imports
Hi John, I would like to analyze the issue over remote session, hence request you to kindly send an email to support@servicedeskplus.com with your direct contact number. Please mention this forum post...
View ArticleRe : Support Groups Dropdown is empty
Anybody? What do i need to make sure is setup or checked so that the support groups show up for ALL accounts?
View ArticleRe : Searching
Becky, We have this already included on our features list. Here's the featureID to track the availability SDF 33385. Jai Anand KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Problem with service catalog and business rules
We acknowledge this has an issue. Use this issue Id SD-59073 as a reference to this case. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Missing 'On Hold' Status Option
Frank, In our latest builds, we have provided an option to schedule a status change when put a request on hold. To capture the reason, time and the status it will open up a pop up. Here I think...
View ArticleRe : Issues with renewing SSL Cert
Thomas, May I know what is format of the keystore you have ? It looks like the application couldn't find the keystore on the \Manageengine\ServiceDesk\server\default\conf. Jai Anand KSDP Support -...
View ArticleRe : Blank resolution when you create a request manually
Jchillida, As we have to analyze the issue, I think it is better if we could handle this as a support request. Please create a new request and send us the log files (support tab >> support...
View ArticleRe : exporting reports
Hello! our admin create several folders and it's semi-work now. but it is a problem, because script writes in wrong folder. details:according to script, PDF и HTML writing to...
View ArticleRe : exporting reports
Hi, Can you please explain, which script you are referring. Is this issue getting created only while sending report as email or scheduled report? Or even while simply exporting report it. Regarding the...
View ArticleRe : Issues with renewing SSL Cert
in my \Manageengine\ServiceDesk\server\default\conf. I have an sdp.keystore which we have made a backup of and tried to implement changes to it. we also created a new keystore called copy.keystore we...
View ArticleRe : Issues with renewing SSL Cert
Thomas, I think we can fix this through some configuration changes. Could you please send us the command which you have used to create the keystore ? Jai Anand KSDP Support - FAQServiceDesk Plus -...
View ArticleUnable to select 'Reporting To' user with apostrophe
Receive an error when trying to select users for the 'Reporting To' field with apostrophe's in their last name (ex: O'Brien). This user is an existing Requester and is able to create and send requests...
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