Re : Description being limited to 64k
Hi Uma, Do you have any news for us about the release date? It is very important for us to fix this! Regards, Guido
View ArticleRe : Blank resolution when you create a request manually
We are working on a fix for this issue. This issue will be fixed in one of the hotfixes over 9.1. Tenttaive schedule for the hotfix release is 1st week of August. Thanks & Regards, Priya Kumar SDP...
View ArticleImport from Active Directory
Hello. I synchronize SD authors and requestors with Active Directory W2012R2. We disable user account in AD, while he is still available as specialist in SD company. I have questions: 1) How do I...
View ArticleRe : Description being limited to 64k
Hi Guido, This is getting included in next service pack. Tentatively this should be released this week or next week. regards, Uma.. SDP team.
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$ApproveLink not work
Link $ApproveLink does not work correctly. Example: $RequestLink work $ApproveLink not work
View ArticleRe : Error when processing mail stopped mail fetching
Thank you! the request is sent, the answer is: 1. Download the file from the below link and extract the gencert.bat file to the C:\ManageEngine\ServiceDesk directory....
View ArticleService Desk Plus API callback
Documentation is very light on how this works. Is it POST or GET? I have developed a POST REST web service in .Net and do not seem to get callbacks from SDP application. The callback URL is public and...
View ArticleRe : Error when processing mail stopped mail fetching
Hi, Kindly let me know the request id on which this issue is handled. The request id will be present in the subject of the email sent from Manageengine Support, I will check and will update you...
View ArticleRe : Error when processing mail stopped mail fetching
Good day! [Request ID :##7256700##]
View ArticleRe : API - Get requests for current technician's support group
Anton, Currently we do not have a straight forward option to achieve this requirement. However we are enhancing our APIs at present, however no time frame is available as of now. BTW, may I know what...
View ArticleRe : LDAP Sync is creating duplicate accounts
Aaron, Could you please set 'yes' to Override user information based on e-mail ID? found under Admin tab >> Self Service Portal settings and check whether it is updating the user profiles ? Jai...
View ArticleMessage Template Can't delete Table
I'm having an issue with the Message template. Tables are impossible to edit when built in the template using the Insert Table button. I made a table in Microsoft Word and pasted it into the Template...
View ArticleTask Template Group not defaulting when new Task is created.
All: Running into a frustrating situation. I have created a Task Template in which I have specified a Task Title, default Group, default Owner, default Priority and default Task Type. When this is...
View ArticleRe : Updating ME in CLI Ubuntu Linux issues
Hi Brandon, I would like to analyze the issue over remote session, kindly send an email to support@servicedeskplus.com with your contact details, I will call you to work on this issue over remote...
View ArticleRe : Updating ME in CLI Ubuntu Linux issues
Hi Brandon, Thanks for the update. We will get in touch with you shortly to work on this issue. Request id for your reference is 7259698. RegardsCharlesSDP Support - FAQ ServiceDesk Plus - Help Desk...
View ArticleRe : Change Notifications - time in epoch not utc
Hi, This was a known issue in a older version of the application and has since been fixed in the build 9044.Please upgrade the application to one of the newer versions and then check for the issue. If...
View ArticleCategory Import with special char
Hello i have some issues when I try to import new Categories (and sub+items). I use danish char like æøå/ÆØÅ, which shows as for example �0 (Æ0). I have tried to encode csv file as...
View ArticleRe : Task Template Group not defaulting when new Task is created.
Hi Patrick, Can you please let us know SDP build number (click the Help -> About link on top right of client). Wish to check if you have 'Sites' (Admin -> Sites) configured in the environment...
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