Re : Error when processing mail stopped mail fetching
If you have enabled the option Do not Process Emails from New email address (Admin -- Self Service portal settings) then this auto notification will be sent to the requester when they send an email...
View ArticleSDP not showing request, requesters, technicians and so on
After a succesfull move from Postgres SQL to MSSQL (via backup and restore), the application is starting normally, the home screen is showing the correct number of open requests, the dashboard is...
View ArticleRe : Error when processing mail stopped mail fetching
Good day . 1. please tell me how to solve the issue . "Exception while trying to send notification for Request ID : xxx Mail sending failed ." how to install SSL certificate for outgoing mail ? 2....
View ArticleRe : Error when processing mail stopped mail fetching
Hi, It is not possible to configure certificate for smtp but we will have to install certificate for the pop or imap based on what you use and that will automatically be applied for SMTP as well....
View ArticleRe : Workstation scan - General failure while performing the operation
Just in case it helps someone, I found that the cause of my "General failure while performing the operation" errors were the result of workstations having the local agent installed, on which the host...
View ArticleAsterisk CTI Integration with Service Desk Plus
Hello, I am looking for your kind help in the integration of asterisk through CTI. I downloaded trial edition and configured service desk in my environment. I was able to do the outbound call from...
View ArticleLDAP Sync is creating duplicate accounts
I have LDAP working in the ServiceDesk Plus software and has been working great. My struggle is that I have to manually sync LDAP accounts regularly. In the Active Directory module, there is an option...
View Articlescheduled Backup won't start
Although the system event log shows the backup started, Scheduled backup is not running and uncompleted file stored in the backup path. Anyone has a clue ?
View ArticleRe : error connecting to pgsql database
Paul, Instead you can enable IPV6 by uncommenting(removing the # next to hash symbol) the below line, # IPv6 local connections: host all all ::1/128 trust...
View ArticleStruggling with GET_REQUESTS url.
(I'm doing this via Python, but that shouldn't matter too much.) I make a POST request to this URL:...
View ArticleUpdating ME in CLI Ubuntu Linux issues
I'm having trouble updating to the latest version of the helpdesk using linux. I'm using the instructions found here...
View ArticleRe : Updating ME in CLI Ubuntu Linux issues
Also to add after the update fails to find the file the service starts back with very high java cpu load. Causing considerable lag in the service desk.
View ArticleRe : Struggling with GET_REQUESTS url.
(Or possibly, where the hell would I look, since I can't find any coherent documentation on JSON API requests at all . Which is impressive.)
View ArticleChange Zoho E-mail ID
How do you update the Zoho E-mail ID in ServiceDesk once its been configured? We initially setup under one account but would like to change it to a different shared account but its locked in.
View ArticleRe : Mailfetch from imap-mail.outlook.com not working
Hi, If you are able to successfully configure thunderbird on the server where Servicedesk is installed and fetch new emails in it, then it should work just fine in Servicedesk as well. I request you to...
View ArticleBusiness rule & autoassign - business rule won't work
Hello. When technician auto assign is ON and we create business rule to assign specific request (f.eg. requester = "John Smith") to technician John Doe request will be autoassign (to random technician...
View ArticleRe : Business rule & autoassign - business rule won't work
Hi, When a request is created, Business rule will be executed first and the technician will be assigned according to the business rule. However if you have selected the option 'All Requests' under...
View ArticleRe : Blank resolution when you create a request manually
Hi there, I'm having the same issue, and this is overriding the closure rule making mandatory the resolution in order to close the request - in other words, request can be closed without resolution...
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SLA- Status and Timers
Hi All, We have been using ServiceDesk Plus version 9.0 Build 9015 and loving it. I have been able to work out some of the issue raised by the techs except this one so far. " Our SLA’s are being...
View ArticleRe : Mailfetch from imap-mail.outlook.com not working
Hi Charles, Have send the requested screenshots via mail!
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