Hello.
When technician auto assign is ON and we create business rule to assign specific request (f.eg. requester = "John Smith") to technician John Doe request will be autoassign (to random technician in group).
When technician auto assign is ON and we create business rule to assign specific request (f.eg. requester = "John Smith") to technician John Doe request will be autoassign (to random technician in group).
