Re : Merge is stop working
Execute this query in the database directly and send me the output SELECT TABLE_NAME FROM TableDetails WHERE (TABLE_NAME LIKE 'ServiceReq_%') AND TABLE_NAME NOT IN (SELECT...
View ArticleRe : Merge is stop working
1 You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'VARCHAR(10))AS VARCHAR(100)) FROM SERVICEDEFINITION) AND...
View ArticleRe : Requests duplication in 9101
We are working on a fix for this issue. We will release the same in one of the upcoming hot fixes. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : User not Showing in Department
This worked and did indeed update the requests Department field allowing the rest of the team to view it.This should be easier to do instead of having to manually do this for each ticket. Thanks
View ArticleRe : Merge is stop working
Hi, Please run the query respective to your database and provide us the output accordingly. If Database is MYSQL : SELECT TABLE_NAME FROM TableDetails WHERE (TABLE_NAME LIKE 'ServiceReq_%') AND...
View ArticleProject Management
Hello, I am using servicedesk plus 9.1 build 9100. ( free edition) On the website there is something about Project management, witch is a add-on for the servicedesk plus. How can I add the Project...
View Articlechange timezone
Hello team.Install ServiceDesk 9.1. How chenge timezone for Moscow UTC +4 till UTC +3. Thenks
View ArticleRe : Merge is stop working
Execute these queries/this query under Reports-->New query report and send me the output. select * from servicedefinition where serviceid=3301 select * from tabledetails where table_name like...
View ArticleRe : Custom ticket fields and the API
As of now we do not have the option to fetch Group and Additional fields data using GET_REQUESTS. Let me forward this requirement to the development team. Thanks & Regards, Priya Kumar SDP Support...
View ArticleRe : Capturing information from Service Request to task and Changing SLA via...
As of now copying the request description to task description is unavailable in the application. We will forward this requirement to the development team. You can mark requester as VIP under Admin...
View ArticleRe : Cannot Convert Postgresql to MSSQL
It is installed in C:\ManageEngine\Servicedesk\ Attaching the setcommonenv.bat file.
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CMDB relation
Hello, I have a relation made with between a department and a printer. See below. But if a make a incident with Ben or Ben Langeveld, the field ci shows "no asset available". Do i forget...
View ArticleRe : Cannot Convert Postgresql to MSSQL
Use the attached file. Rename it as .bat file and place it under SDP-home/bin folder Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Notification Rules, Replying to a Request Template - Can't delete Table
I checked the same sceanrio in latest version 9101. I was able to delete the table copied and pasted from MS Word. I checked it in all the browsers (IE,FireFox and Chrome) May I know the build number...
View ArticleRe : Export as PDF --> shows login page instead of GANTT
Hi Sven, We did check this issue out and we were able to reproduce this issue at our end. This issue has been assigned with an Issue ID:SD-60330 or your reference and we will be fixing this issue in...
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Re : CMDB relation
Ben, Here associating CIs will not populate the CI when an user is chosen on a request. The CI should be assigned to the user (Owned by). Jai Anand K ServiceDesk Plus
View ArticleRe : Project Management
Rens, Please send an email to sales@manageengine.com and they will assist you getting the Project Management add-on. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk...
View ArticleRe : change timezone
Mikhail, Please check the TimeZone set under Personalize tab. Send me the screen shot of the time set in the personalize tab. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help...
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