Re : API Test Page not working
This Document is related to Servicedesk MSP. May I know your requirement so that I could assist you. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your...
View ArticleRe : CMDB relation
Hello Jai, Then for instance a department with 40 persons with one printer we need to connect to every person in the department, and not the department. This is then a lot off work to configure....
View ArticleRe : Unable to login via mobile site or Android App
I have the exact same issue as described by digitalalon. I'm using LDAP authentication and I cannot log in with LDAP credentials on either the mobile app or mobile web browser interface. I can however...
View ArticleRe : Mobile client & ldap authentication
I am experiencing the same issue with our LDAP configuration. Please fix this issue. Most individuals use a mobile phone to receive emails and if they cannot click the link and log in through their...
View ArticleRe : change timezone
Refer to the attached screen shot and send me the Time zone set under Personalize link. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Cannot Convert Postgresql to MSSQL
After going through those steps, the restore still does not work. Attached is the 1.txt file as requested.
View ArticleCompleted Approvals Being Regenerated into Pending Approvals
We are working with Servicedesk Plus (Ver 9.1 Build 9100) and we are having an issue with Approvals for Service Requests. Through testing I have concluded that every time a technician performs an...
View ArticleRe : Completed Approvals Being Regenerated into Pending Approvals
Scott, Did you get the ticket number for the request logged in with our support? Since we have to setup a remote session to check this out. If you haven't received one, then please send us again to...
View ArticleRe : Completed Approvals Being Regenerated into Pending Approvals
Yes I did, This is an acknowledgement for your support request "Issue with Service Request Resources Regenerating Approval Process - SDP". Please refer this Request ID - 7263505 for further...
View ArticleRe : Completed Approvals Being Regenerated into Pending Approvals
Scott, I have requested one of my senior tech to update you on this. He shall be contacting you shortly. Jai Anand K ServiceDesk Plus
View ArticleRe : Cannot Convert Postgresql to MSSQL
Refer to the steps given below in the link to resolve this issue: http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100002.html Thanks & Regards, Priya Kumar SDP Support - FAQ...
View ArticleRe : Errors When Accessing SDP with Firefox
It's not supported. It's only there cause I thought it was before but I left it there for some reason.. :)
View ArticleRunning Two Servcie Desk Pluse on same domain will affect SSO fuctionality.
Hey Team, The Netlog and NTML v2 support's for two Service Desk Plus running on same domain & AD. The Primary SDP system SSO fails after setting up another. I checked the Kbase #100009 regards how...
View ArticleRe : Send mail fail
Hi Duynhan, I did check with the logs and the exception parsed was the application was unable to recognize the SSL configuration. Please have SMTP, port 25, TLS disabled and requires authentication...
View ArticleRe : Running Two Servcie Desk Pluse on same domain will affect SSO fuctionality.
Please share the Jespa.log file from SDP-home/logs folder to work on this case. Share the SSO configuration screen shot for the Primary installation where SSO is not working. Thanks & Regards,...
View ArticleRe : mark leave or unavailability for a half a day only
How do I track this Feature ID - i've searched for it on website and can't find it anywhere. This is a feature I would like to use. Thanks E
View ArticleRe : Bug - editing notes with content in removes ALL content within the tags
Hi Scott, I understand the seriousness of this issue and the impact that it has within your organization. I checked this out with our development team and was informed that this will be addressed...
View ArticleRe : Running Two Servcie Desk Pluse on same domain will affect SSO fuctionality.
Sorry, my scenario is entirely different I have installed two primary Service Desk plus server installed in the same domain. In the old Service Desk Plus, Single Sign On was happening before...
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