Duplication of request and notification email for cancellation
GreetingĀ Ā My name is TalebĀ kindly would you assist me on this :Ā I have 2 qustion : 1- The end user does not receive a notify email when the request is cancelled , despite it is marked Ā ? 2- Can not...
View ArticleRe : Cannot install ServiceDesk on CentOS 6.2 - error: Problem in...
Hi Support, Sorry to post here but any idea if Service Center Plus is also supported in CentOS? If yes which version and architecture is confirmed to be stable? Regards, Mon
View ArticleRe : Servicedesk technician not receiving all e-mails
This was resolved with ManageEngine support, by adding the missing user to the necessary Support Groups.
View ArticleRe : Cannot install ServiceDesk on CentOS 6.2 - error: Problem in...
Hi Mon, Yes, SupportCenter Plus application do support CentOS 6.2. We have tested the application upto CentOS 6.5. version. Regards, Arun SupportCenter Plus
View ArticleRe : REST API Technician Key Failure
Hi Roger, Is there any user import scheduled at that time (though there should be no relation for the API to fail at that time). Ā Once the issue is surfaced generate application log files by clicking...
View ArticleHiding Job Title or Other Fields from Requesters When Completing Tickets
We have been using the LDAP/AD feature for a while now.Ā Unfortunately, the common AD attributes have caused a bit of a problem for us, as we now have employees who have moved since the last sync with...
View ArticleImport users from AD - duplicate entry
We have problem with importing users from AD. We have users in our SD DB. When we want to update users (requesters -> import) we have (in serverout):Ā Violation of UNIQUE KEY constraint...
View ArticleFetch Mail Process Stops
We recently upgraded ServiceDesk Plus to 9.1 Build 9105. Since doing the upgrade, the fetch mail process will just stop for no apparent reason. Once you restart it, it may stop again in a hour, a...
View ArticleRe : Cannot install ServiceDesk on CentOS 6.2 - error: Problem in...
Thanks for the info but after installing SCP on CentOS 6.2 I get the error below. Any idea what stopped the installation wizard? [root@crm ~]# ./ManageEngine_SupportCenter_Plus.bin -console...
View ArticleRe : Fetch Mail Process Stops
Hi Carey,Ā Provide me the direct phone number to reach you, also get me zip of log folder [manageengine/servicedesk/server/default] and screen shot of incoming mail settings [admin tab -> mail...
View ArticleRe : Fetch Mail Process Stops
Requested information has been sent. Thank you, Carey Durbin Corporate Information Technologies Manager Bridgestone APM Co.
View ArticleRe : Fetching emails with blank subject line
Is anyone looking at these posts? Over a month with no response...
View ArticleRe : Blank Resolutions
Hi, Is it also recorded in the history tab of the request? Please update me the build of ServiceDesk Plus you are currently running, go to Help -> About to find. Nagaraj S SDP Support - FAQ...
View ArticleRe : Import users from AD - duplicate entry
Hi Marcin, Please perform an AD import of the users and once it fails, go to Support Tab and generate the support file and send an email to support@servicedeskplus.com along with the Support file so...
View ArticleRe : Importing From AD
Hello, we have done a fresh install of Service Desk plus free edition and are having trouble with the user import underĀ Admin->Active Directory->Import Requesters from Active Directory. We get...
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Unable to recieve the items Error: null
Has anyone run into this issue with Service Desk when trying to Receive Items in Purchase Orders? The error reads "Unable to recieve the items Error: null" Support has been pretty usless on helping us...
View ArticleRe : Crash Preventive Maintenance Tasks
Hi, Our development team would like to have a session to analyze the issue further, please update us with your availability and contact details by emailing support@servicedeskplus.com with the...
View ArticleRe : CustomViewException when processing cvrequest - error
Hi, Our development team would like to have a session to analyze the issue further, please update us with your availability and contact details by emailing support@servicedeskplus.com with the...
View ArticleSDP+ New Rich Text Editor problems
Guys, Unbelievable, it took you guys more then a year to develop a brand new 'rich text editor' en it still (excuse my language) sucks! I've started a brand new solution. I typed this from scratch with...
View ArticleRe : How to see attachment in the App on iphone ?
I have attached a file as an attachment from the desktop solution, but can't see the attachment when i use the App on my mobilephone ? :-) See my screenshots
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