Re : Cant logon to Demo
Strange, This issue does not occur in a fresh installation.The below steps will help you to reset one of the Administrator's password to "admin".For MSSQL database,connect to the query analyzer of the...
View ArticleRe : Servicedesk Plus SSL move to another server
Thanks but it still don´t work. This is what I´ve done Installed a clean version of SD+ and installed all the patches and certificates. This far it works fine. SD+ Backup is taken Snapshot is taken...
View ArticleRe : Servicedesk Plus SSL move to another server
Oops, we need to restore the data again. Reinitialize the Database using reinitialize.bat file. Move this file from SDP-home/server to SDP-home/binRemove the RestoreStatus.txt fileOnce reinitialize is...
View ArticleTickets automatically being reopened
If I close a ticket, I will get a response that tickets was closed. A few minutes later the ticket is reopened. I don't know why it is being reopened. Nobody is replying to the message.Ideas?
View ArticleRe : Tickets automatically being reopened
Could you please take a look at the history tab of the request and see if you can find something?MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleClik here to view.
Re : Survey Settings - Welcome Message
Hi Priya,Here it is the screenshots, i think it is a bug under "Survey Preview", it's the unique place where it's wrong.Survey Settings: Survey Preview:Survey Link:Regards.
View ArticleText in template jumps
We have made incident template where our text jumps one to several rows down each time the template is used in the description field. How can we solve this so it don't happen again. we are running SDP...
View ArticleMigrating DB and Restore
Hi,I'm trying to migrate from mysql to mssql and then restore a full mysql backup, but errors occurred and i cant restore data. Changing DB server was easy and without errors, i've started once SD+ and...
View ArticleRe : Migrating DB and Restore
I've been reading another posts that i have found later and everyone says about backup size.Our backup is about 3.5Gb, is this a problem?Regards..
View ArticleRe : Tickets automatically being reopened
Found that it was emailing the 'helpdesk' email upon closing a ticket for some reason. Changed email addresses and created some new tickets and tried closing. It works now.Thanks
View ArticleRe : Migrating DB and Restore
Yes, that could be a problem. To fix this issue, install 7 zip tool, using this tool and open the backup. Once opened, then remove the Archives, Custom, FileAttachments and Inlineimages from the backup...
View ArticleRe : E-mail fetching
If the email fetching stops abruptly and the status still shows as Running, then we need to get the threaddump and the below details at the time of issue for analysis.This can be generated from...
View ArticleRe : Text in template jumps
Hi Tobias,Please provide us with the following details for analysis.1.Screen shot of the Template that you have configured and how the content was entered into the Template.2. Is this an issue with all...
View ArticleClik here to view.
Re : Extra username and password prompt before actual login?
After looking around in a few places, I didn't find any answers. Shiva S. at ManageEngine Support knew what the problem was. If you go to admin -> active directory, remove the tick mark next to...
View ArticleRe : Servicedesk Plus SSL move to another server
Please send me restoreData.bat file from SDP-home/bin folder There are duplicate entries in errorlog table. http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100002.htmlRegards,Priya...
View ArticleRe : Servicedesk Plus SSL move to another server
@echo off rem $Id: restoreData.bat,v 1.21 2012/09/27 08:56:35 msenthilkumar Exp $ rem Please ensure that JAVA_HOME environment variable is pointing to a JDK/JRE. call .\setcommonenv.bat UPDATEMANAGERcd...
View Article