Re : Can not log into Service Desk after Restoring backup
Hi AkaaYou mean you cannot login to the ServiceDesk Portal?Are you using local authentication or ActiveDirectory Authentication?Andrei
View ArticleRe : SLA based in Service Category does not works!!
You can map an incident template to a Service Category under Admin-->Incident template. Also we there could e incident related to those Service Categories added under Admin-->Service...
View ArticleRelease 9, close changes
After I upgraded to release 9 my formerly "Completed" changes are now visible in my filter "My open Changes".Did I do something wrong when I went through the wizard because I want my old "Completed...
View ArticleRelease 9, search for requests
Now when I have upgraded to release 9 I can't use the search field in a way that I used to.A default search doesn't result in anything, it's all blank.I'm trying to search for keywords in an open or...
View ArticleRe : Can not log into Service Desk after Restoring backup
Hi Akka, Please send a mail to support@servicedeskplus.com with a direct contact number and we will give you a call to further discuss about this issue.Please attach the link to this forum post for...
View ArticleNTLM Failed Redirecting To Login Page
I have read the three posting about this and there were no solutions, the tech just keep asking for the log files and then never posted a solution.This issue started happening to me today (02/24/2014)...
View Articleerror/bug when importing from AD - user gets overwritten
Running SDP V8212 (Windows with mysql)I have a technician John Doe with email john.doe@mydomain.comThere is a second Active Directory account called HD_JohnD with email john.doe@mydomain.comeach time...
View ArticleRe : error/bug when importing from AD - user gets overwritten
I think this is expected behavior. At the top of the import page, it says:On importing, existing data will be overwritten and new data will be added.So, it's not a bug--your data is being overwritten...
View ArticleRe : error/bug when importing from AD - user gets overwritten
Yes however in this case an account is not being overwritten but rather one account that is a non technician account, is being switched for a technician account.I suspect some bug because the email...
View ArticleRe : E-mail fetching
i am also having a fetching problem.SD just stopped fetching mail last week. no changes have been made to the mail account or the mail server setting in SD.i can see the emails coming into the mailbox,...
View Articlejava.exe*32 using 100%CPU
I have ServiceDesk Plus installed on a Windows 2008 STD Sp1 server with a SQL Server 2008 R2 back end. the version on ServiceDesk is: 8.2.0 Build 8208. Now this server is a colne of production which...
View ArticleRe : E-mail fetching
Dave,Please generate a Support file from support tab and a screen shot of the Incoming Settings from Admin-->Mail Server settings. Post these details so that we can start working on this...
View ArticleRe : Memory utilization in SDP 9
Hi Newton,Send these following details to support@servicedeskplus.com along with this forum link.Execute the URL in the a new tab in the browser after logging in as as administrator to the application...
View ArticleRe : NTLM Failed Redirecting To Login Page
This issue generally happens when the configured Single Sign on Does not work properly. Please send me the Jespa.log from Servicedesk/logs folder and Support file from Support tab.regards,Priya KSDP...
View ArticleMail fetch no longer working
Mail fetch is no longer working since upgrading to 9000I can stop and start the mail fetcher and it verifies the mail server connection and says it is successful, but it does not attempt to fetch any...
View ArticleRe : java.exe*32 using 100%CPU
Stop the ManageEngine ServiceDesk plus service in the Services window, if it is running. Then verify whether mysqld-nt/pgsql,java.exe,wrapper.exe are running in the Task Manager Processes list. If so...
View ArticleStrange characters in email after version 9 upgrade.
Since we have upgraded to version 9 (build 9000) we have noticed that some of the emails contain strange characters, for example we get: Dear Myke Apples,\r\n\r\nThank you for your helpdesk...
View ArticleSD+ asset serial number keeps flipping between two values
Running SD+ 8.2.0 Build 8216 and Agent 1.0.15 that came with it.We have one system that has a hard drive that the serial number keeps flipping between two values. We've confirmed that the user is NOT...
View ArticleNeed a help with translations
Hi, i restored service desk plus backup to another installation, everything went smooth , but translations did not restore, can anyone tell me how to export translations from one installation of...
View ArticleRe : Requesters Cannot Create Ticket
Sorry for the long delay. I had a user try a different browser (Firefox 26.0 and Chrome 32.0) with similar results. I will try to get some screenshots shortly.
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