Re : Java heap Space out of memory - unable to upgrade, or back up our database
Hi Eugene, I tried a multitude of memory settings (including the 512 and 2gb mentioned above) with no success. With the Xms512m and Xmx2048m settings, I get the below error: Error occurred during...
View ArticleRe : Paste a picture into request body from clipboard
Kurt,We would like to have a remote session to work on this case. Please send your contact details to Support@servicedeskplus.com along with this forum linkRegards,Priya KSDP Support - FAQServiceDesk...
View ArticleRe : Paste a picture into request body from clipboard
Please ping me the Support Request IdRegards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Problem upgrading to SDP Build 9001
Please send me wrapper.conf and StartDB.bat file. Let me know the Server Configuration of Servicedesk and the Database configured for Servicedesk.Execute the URL in the a new tab in the browser after...
View ArticleRe : Paste a picture into request body from clipboard
sorry, i dont know what you mean. what i have to do?
View ArticleRe : Paste a picture into request body from clipboard
You will receive an acknowledgement email from Servicedesk Support with Request ID when you have sent an email to Servicedesk support. Please let me know the Request IDregards,Priya KSDP Support -...
View ArticleRe : Subject with two words and "and" operator in Business Rule
For same Criteria we cannot provided the same Condition in the filter, This is the behavior of the product. Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Subject with two words and "and" operator in Business Rule
I have tryed to manually modify entries in Criteria (from rule: (1|2) to rule (1&2) ) and RelationalCriteria in Database but application still behaves as if it had OR operator.I thought it is...
View ArticleRe : Problems with continuous authorization
Nik,Please call any of these number and ask for meDirect Support No: +1 408 916 9300Toll Free No: 1-888-720-9500Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Importing CSV file using semicolons instead of a commas
You may specify such fields in double quotes which will import the information with comma's.Say for example "Brando,Marlon" MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Approval Status not updating
Like Andrei has suggested,please raise this with our Support Team at support@servicedeskplus.com to further analyze this issue.Also,please run the query below under Reports\New query Reports and attach...
View ArticleRe : SPD 8217 to 9000 Update Fail
Log files are missing. Please upload the updatemanager.log files.Regards.Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Problem upgrading to SDP Build 9001
I ran into this issue also. I couldn't rename the jre folder to jre_old until I killed java.exe *32 process.Even though SDP was shut down, that process was still running within the jre folder. Once I...
View ArticleUpdate Failing 8217 to 9000
I'm running as admin, and I even tried disabling UAC thinking it maybe an access problem. Not sure where else to go with this one. Log attached
View ArticleExcluded" and "freeware" software is listed as "Under Licensed"
Hello,In our "Scanned Software Assets" overview all the "excluded" and "freeware" software is listed as "Under Licensed".How can we fix the compliance type for all the software to compliant? These...
View ArticleRe : SPD 8217 to 9000 Update Fail
Execute the query in the database and send me the outputRefer to the instruction given below to connect to the Database :For PGSQL database,connect to the database following the below steps and then...
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