Re : SPD 8217 to 9000 Update Fail
After a clean install and full restore on 8216 I was able to update to 8217, then to 9000 and 9002.The update to 9000 itself was not easy because we needed to restore some empty tables that the backup...
View ArticleRe : Mail fetch no longer working
We have fixed this issue in 9002 and so i highly recommend you to move to 9002 and then later execute the below query in the database to enable back the "ScannedXmlSchedule" that we disabled to fix...
View ArticleRe : Paste a picture into request body from clipboard
We acknowledge this as an issue. Refer to the issue Id SD-54825 as a reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Excluded" and "freeware" software is listed as "Under Licensed"
Danny,For now we do not calculate compliance for Freeware,Shareware etc (Except Managed). We will bring on this feature in our future updates.regards,Priya KSDP Support - FAQServiceDesk Plus - Help...
View ArticleRe : Update Failing 8217 to 9000
Please go under ManageEngine\ServiceDesk\fileattachments folder and create a file (say for example test.txt) and try upgrading again and see if the upgrade goes through.MaljeevSDP Support -...
View ArticleRe : Backup Loops After Upgrade to SerivceDeskPlus 9
No luck after the update and the recomendations. It's been more that a week since were're able to perform a bakcup. Please help! Info in email fetching MAIL_FETCHING - - Error Mar 6, 2014 07:15 AM...
View ArticleRe : Attachment with two consecutive spaces in filename are not forwarded...
Hi all,We acknowledge this as an issue. Please make use of reference number SD-55882 for further queries.- Aakash RServiceDeskPlus Development Team
View Articledeleting departments
I have a problem in that I want to delete several departments from ServiceDesk but every attempt says that the department is in use by a module. I have checked Requesters, requests, assets and none are...
View ArticlePass-Through Authentication Enabled but Users Are Sent to Login Page
Good day,I've recently enabled AD Pass-Through Authentication on my SD+ test instance and am running into a strange issue.After running the script to create the new computer account in our AD, the...
View ArticleIs it possible to import other fields from AD?
Is it possible to import more/other fields from AD. There are other fields specifically the "Reports to" field that I would like to import from AD
View ArticleUn-Able to set requestor as Service Request approver
I need to be able to have selected requesters have the ability to approve service requests. We have the enterprise version and the check box is there and checked but greyed out. And they are not...
View ArticleRe : Is it possible to import other fields from AD?
Hi DanThis is on the roadmap for version 9 however hasn't worked properly in the initial release. Andrei
View ArticleRe : Un-Able to set requestor as Service Request approver
If you have selected the Requester name as Department Head in a Department under Admin--.Departments, he will become as Service Request Approver. Only if you remove him from Department head you will...
View ArticleRe : Updating from 8125 to 9000
Please send me the updatemanager.bat file from SDP-home/bin folder to ignore the backup during upgrade.Also send me the updatemanager.log files under SDP-home/server/default/log folder to analyze the...
View ArticleSDP 9.1 Searching in Solutions doesn't work as intended
Hello guys, When i use the Search function in the Solutions module, the results doesn't live up to what it used to do... Only 1 example:I have 2 articles about WIFI, in both articles is the keyword...
View ArticleRe : Pass-Through Authentication Enabled but Users Are Sent to Login Page
Could you please login as the same user and immediately get the serverout0.txt file from the installation folder ManageEngine\Servicedesk\server\default\logs folder and attach here to further analyze...
View ArticleRe : deleting departments
You may first run the below query under Reports\New Query Report to find the department id of a Department:select dd.deptname"Department Name",dd.deptid"Dept Id",sd.name"Site Name" from...
View ArticleRe : deleting departments
So far in every case the department id is being held in the resourceownerhistory. Is there a way to clear the resourceownerhistory? I would accept loosing this information in order to clean up our...
View ArticleRe : Pass-Through Authentication Enabled but Users Are Sent to Login Page
Hi Maljeev,Sure thing. The logs for the mtaylor users should start at timestamp [10:14:29:552]|[03-10-2014]. That's when I first navigated to the site and was sent to the login page as described...
View ArticleRe : Un-Able to set requestor as Service Request approver
Thank you for your quick response. I have found these options. However, In the service request workflows I am still not able to select these individuals as service request approvers. The only ones...
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