Re : Is it possible to import other fields from AD?
Andrei,Thank you for the update. I look forward to this implementation as this ability will greatly assist and improve the integration and reduce the duplicate and incomplete data.- Dan.
View ArticleRe : Pass-Through Authentication Enabled but Users Are Sent to Login Page
I guess the user is being authenticated against the actual domain "TRICAN" but in the application the same user is associated to the domain "NETWORK.LOCAL".Can you please try associating the domain...
View ArticleRe : SD+ asset serial number keeps flipping between two values
Hi Terago,Sorry for the delay in response, I would like to analyze this issue on remote session. Please send an email to support@servicedeskplus.com with your convenient time and direct contact number,...
View ArticleRe : error/bug when importing from AD - user gets overwritten
This has worked. Thank you, I never would have thought to look in the self service settings.Wayne
View ArticleRe : Pass-Through Authentication Enabled but Users Are Sent to Login Page
Hi Maljeev,"TRICAN" is the NetBios name assigned to our domain, which is named "NETWORK.LOCAL". Should I also set up the pass-through settings to also be "TRICAN" as well, or leave it as...
View ArticleRe : deleting departments
If you are ready to loose this information,you may execute the below query in the database which will delete the history details of the asset ownership for the associated department:delete from...
View ArticleRe : SDP 9.1 Searching in Solutions doesn't work as intended
We have same problem with new Lucene Search Engine (search in Request Description). SD+ 9.0.9001 Execution "reindex.bat AllModule" helps for a while, after some time search is not working again with...
View ArticleRe : VNC Viewer setup
Hi,As mentioned by Andrei if the command is executable from the command prompt in the machine where you are invoking from the browser, then it should work. But for the command "vncviewer $DEVICENAME"...
View ArticleError Unknown/Unexpected Error occurred Robo Technician
Good morning, Wanting to reset windows password I get the following error message: Unknown/Unexpected Error occurredThanks
View ArticleChange Backup Upgrade Path
Trying to update our test environment fron 8105 to the latest version & the auto backup is failing due to limited disk space. Is it possible to change the path of this to a network share? Hoping to...
View ArticleRe : Updating from 8125 to 9000
Here's my updatemanager.batUnfortunately I did a restore of my server so I don't have the log files, once I get the new update manager i'll try to patch it and send you the log.Thank you,
View ArticleRe : Backup Loops After Upgrade to SerivceDeskPlus 9
Please raise this with our Support Team at support@servicedeskplus.com with this forum link,if you have already raised this with our team,please mention the ticket id that was acknowledged to...
View ArticleRe : Un-Able to set requestor as Service Request approver
Priya, Thank you and yes I do know where and how to set the settings for the technicians. They are all working as expected and intended. The issue that I am trying to work with is the...
View ArticleRe : Change Backup Upgrade Path
How do I schedule a backup over a network share? You can configure a backup scheduling over a network share,Click Admin -> Backup Scheduling under General block -> Edit Scheduling link on the...
View ArticleRe : Pass-Through Authentication Enabled but Users Are Sent to Login Page
Hi Maljeev, That did it! Thanks for all your help on this. Cheers, Mike Taylor Trican Well Services
View ArticleRe : SDP 9.1 Searching in Solutions doesn't work as intended
Please go under Support tab and run the "Scheduled Activities" and see if the schedule called "LuceneIndexerSchedule" is running.Also do raise this issue with our Support Team at...
View ArticleRe : Change Backup Upgrade Path
Thanks for this - this is already already set however the scheduled backup does not appear to run.When updating as part of the patching process it attempts to write the backup to the C: drive which...
View ArticleRe : Un-Able to set requestor as Service Request approver
Dan,Do you see an option as $DeptHead while configuring the Workflow. Those are the Service request approver who are Department heads. When a requester from Admin department raises a request and If you...
View ArticleRe : Updating from 8125 to 9000
Use the attached file to stop the backup during the upgrade. Please make sure you take a backup before the upgrade.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : SDP 9.1 Searching in Solutions doesn't work as intended
HiLuceneIndexerSchedule EnabledSearch is working now, but sometimes search stops.Search may work 2-3 weeks, after that stops.TT #7033316
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