Re : Problems with continuous authorization
Good afternoon, unfortunately I do not have access to international phones.
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InstallAgent Script and GPO
Hi all,Im trying to deploy the windows agent for invetory via GPO.I go trough the Howto: Deploying agents through Active Directorybut it won't work. Nothing hapens by booting the clients.If i go to the...
View ArticleRe : Un-Able to set requestor as Service Request approver
Priya, Yes I do see the $DeptHead option, However this does not solve the issue as I need to be able to choose the Department head. For example. I have a training dept. The training Dept...
View ArticleRe : Error Unknown/Unexpected Error occurred Robo Technician
Hi Gr_213Go to <ServiceDesk Home Folder>/Server/Default/Log and you should see serverout0.txt file Zip the Serverout0.txt - Serverout9.txt files and send those logs to support@servicedeskplus.com...
View ArticleRe : Un-Able to set requestor as Service Request approver
Dan,DepartHead will be a Service Request approver and this option cannot be removed for now.Say you have 3 Sites and each site as a Training Department. Training Department in each Site as a Department...
View ArticleRe : Error Unknown/Unexpected Error occurred Robo Technician
We also need roboiq.log from Servicedesk\server\logs folderRegards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Problems with continuous authorization
Can you share your contact details so that I can call you.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Error Unknown/Unexpected Error occurred Robo Technician
Hi, I can not find folder roboiq.log Servicedesk \ server \ logs, this might be in a different location or otherwise call?Regards
View ArticleRe : Updating from 8125 to 9000
Hi Priya, I did my backups, changed my updatemanager.bat and ran the update.It failed in post installation at 98%here's the update log.
View ArticleRe : Un-Able to set requestor as Service Request approver
Priya, Thank you, This has been the answer to the issue I was experiencing. Thank you for your assistance.- DanC
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Re : SDP 9.1 Searching in Solutions doesn't work as intended
I seem to be having the same problem. Search is not working correctly in Solutions. It doesn't seem to be indexing the keywords at all.I have reindexed as said above but that has not helped. If i...
View ArticleRe : SDP 9.1 Searching in Solutions doesn't work as intended
Well folks there is a problem. The program error reported below has been escalated to our development team. On detailed analysis, we could find this issue to be recreated in our test bed. Such issues...
View ArticleRe : Updating from 8125 to 9000
We have fixed the issue that you faced in upgrade in our recent PPM for 9.0. Upgrade to 9000 using the PPM given below:http://archives.manageengine.com/service-desk/9000_4_ppm/Regards,Priya KSDP...
View ArticleRe : Error Unknown/Unexpected Error occurred Robo Technician
Please send me the Support file from Support tab soon after recreating this issue.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleTicket created from email looses formatting
I am having an issue with new tickets being created via email. we have some automated emails that get sent that use alot of html code to do formatting/etc but when servicdesk brings it in...
View ArticleRe : Ticket created from email looses formatting
Hi JeffHave you verified that   are stripped by going to the database and check the conversations table?It is possible that the   characters remain however the display window in...
View ArticleRe : SDP 9.1 Searching in Solutions doesn't work as intended
Jamie,I apologize,there was a confusion on our end,it looks like the issue reported is not yet identified by the team.We will look at the logs that you send to us and the technician will soon contact...
View ArticleRe : Ticket created from email looses formatting
Please let me know the following details1. Mail client used for sending email.2. Servicedesk build number from Help-->About3. Mail Server version4. Try sending a email from mail client to Gmail...
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Re : InstallAgent Script and GPO
Hi Dimitri,Hope you have created a folder called 'ITSM' and have placed the agent msi file in it. While configuring the group policy in the parameter column enter the path along with the agent file...
View ArticleRe : InstallAgent Script and GPO
Hi Charles,thank you for reply, but the folder itsm exist and i can acces this folder from the testclient.and run the gpresult shows me thet the policy is running on the client.PS. i have allready test...
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