Re : Unable to resolve requests
Hello - We just enabled incoming email to fetch. It works fine however I am getting the same issue. When a ticket is resolved. The ticket is reopened by the user.The feature to allow users to reopen...
View ArticleRe : Unable to resolve requests
Make sure this setting is marked no. It's under self service. Open onhold requests upon requesters reply?
View ArticleRe : Notification of resolution
HiThe Request ID is 31776 with the supprt file as attached Please helpThanksKC
View ArticleRe : Unable to delete duplicated assets with 'old' name
Hi Priya, I've sent an email to the Support address attached with the data count attention to yourself. I thought i'd try delete a few of these 'old' assets yesterday and I noticed they were deleting...
View ArticleRe : Unable to delete duplicated assets with 'old' name
May I know the request Id that you received from Servicedesk Support so that I can start working on it.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Notification of resolution
Email notification will be sent from Servicedesk only if the Email address contains bigeagle.ca.Please check the email address of technician which assigned to this case.Regards,Priya KSDP Support -...
View ArticleRe : Pass-through Login Expiring?
I will be sending the requested info shortly. I finally was able to collect some info shortly after the problem happened. The user who sees this most frequently (because he uses the system the most)...
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Pass-through (SSO) authentication - configured but needs user to log in twice?
Seem to have a problem with ServiceDesk where we have set up Pass-Through authentication and everything appears to be correct (in terms of no error messages);SUCCESS :Active Directory authentication is...
View ArticleRe : Pass-through (SSO) authentication - configured but needs user to log in...
DAn,Send me the following details1. jespa.log from SDP-home/logs folder2. Screen shot pf passthrough configuration3. Execute ipconfig/all in SDP server and send me the screen shot.Regards,Priya KSDP...
View ArticleRe : Notification of resolution
We 've tried again and double check the email address requirement but still not working.A support file is attached with request ID 31816Would you mind take a look and let us know.
View ArticleRe : Notification of resolution
May I know the email address of the technician who is assigned to this case. As I said earlier if the technician and requester are same for the request, then email notifications will not be...
View ArticleCannot upgrade from 8203 to 8212
Dear ExpertI'm trying to follow the migration sequence. My current version is 8203, I use the following file to upgrade to 8212, but it doesn't...
View ArticleServiceDesk Service not starting
I have updated TimeZone using tzupdater. Now ManageEngine ServiceDesk service is not starting. I still can start SD using run.bat. But I need to autostart SD service. In wrapper.log i see an...
View ArticleRequest by email not being assigned any site
Hi,I have setup my AD import to map the Site. That appears to work.My Default Request template has "Not associated to any site"When I email into ServiceDesk my request all have blank sites.How do I...
View ArticleRe : SDP 9.1 Searching in Solutions doesn't work as intended
Looks like they changed the formatting of "key words" from separated by to separated by ","I had to go through all of my solutions and change it over to separated by comma.this was from 8.x to 9.x
View ArticleRe : Request by email not being assigned any site
If your User account is associated to a Site in Servicedesk Under Admin-->Requester, then when you send an email, Site will be set in the requestRegards,Priya KSDP Support - FAQServiceDesk Plus -...
View ArticleRe : Request by email not being assigned any site
Hi, Yes, this is what I have setup, however new requests have no site. Hence my query.Any ideas why this rule isn't being processed? Could I have too many sites? I have a bunch of sites I need to...
View ArticleRe : ServiceDesk Service not starting
Problem is closed. For some reason in /jre/bin folder empty java file have appeared.
View ArticleRe : Request by email not being assigned any site
Fixed my own issue. I needed to set my site to Custom, rather than default. Must have missed that somewhere.
View ArticleRe : Notification of resolution
The assigned technician email is kchow@bigeagle.caThanks
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