What is the function of the backupdata.bat batch file? Does it backup a copy of the application and or the data. From what I have read the batch file backs up the application in case the the upgrade fails. Correct?
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Re : Backupdata.bat fails
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Re : Backupdata.bat fails
Prem,
Then why did you ask me to do the "create" stuff with the
database? The problem is backing up the application before the
upgrade. Also I am new to the way an upgrade is performed. And we do a
separate backup of the database nightly.
Ray
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Re : Request does not fall under your permitted scope
Hi Prem,
I ran the above query and it didn't return any results.
I ran it across two difference users. I used 'first name surename', 'first name', 'surname' and username.
No combination returned any results for any user
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Re : Backupdata.bat fails
Prem,
Step 2: Take a backup of the existing build for security reasons.
From the command prompt, move to [ServiceDesk Plus-Home]\bin directory and execute backUpData.bat. This will start the backup process.
cmd>[ServiceDesk Plus Home]\bin
cmd>backUpData.bat
where, ServiceDesk Plus Home -> C:\ManageEngine\ServiceDesk
I
believe you are creating and external backup (MS SQL backup), is it
correct? NO.
We have
a
backup of the SQL database. I need to back up the application before
the upgrade which is your procedure. The backupdata.bat does that correct?
These are the instruction from
the website:
Once you have upgraded to the latest version of SDP, follow the below steps.
Step 1: Stop ManageEngine ServiceDesk Plus service.Step 2: Take a backup of the existing build for security reasons.
From the command prompt, move to [ServiceDesk Plus-Home]\bin directory and execute backUpData.bat. This will start the backup process.
cmd>[ServiceDesk Plus Home]\bin
cmd>backUpData.bat
where, ServiceDesk Plus Home -> C:\ManageEngine\ServiceDesk
Ray
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Re : Cannot login after SSO is enabled
Good afternoon
.
I implemented the SDP + in my organization to evaluate
the system. After importing the user accounts from
AD to the
SDP +, I configured authentication via
Active Directory with SSO, but when a user who is logged
into AD on
your workstation accesses the SDP website +,
authentication by SSO does not work and appear the fields
username and password to login. I'm attaching the serverout0.txt
compressed file for analysis
and possible
help.
Regards,
Bruno Bezerra
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Re : After upgrading from 9017 to 9020 I get errors when logging in
For
files within 10GB.
3. Provide your email address in
Your Email Address:
field.
4. Type the Request Id 7126485 , in the Reason field.
5. Choose the file that you wish to upload and click Upload .
4. Type the Request Id 7126485 , in the Reason field.
5. Choose the file that you wish to upload and click Upload .
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
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Re : After upgrading from 9017 to 9020 I get errors when logging in
Hi,
1.Edit the file "rebrandinfo.xml " which can be found
in below folder
<SDPHome>/server/default/conf/
2. Add the entry
'<ADSELFSERVICE
name="ADSelfService Plus"/>'
before
</REBRAND_DATA> attribute
Example:<?xml version="1.0" encoding="UTF-8"?><REBRAND_DATA><PRODUCT name="CCSD ServiceDesk"/><OPMANAGER name="OpManager"/><ADMANAGER name="ADManager"/></REBRAND_DATA>
After adding the parameter, it should be
<?xml version="1.0" encoding="UTF-8"?><!-- $Id$ --><REBRAND_DATA><PRODUCT name="ManageEngine ServiceDesk Plus"/><OPMANAGER name="OpManager"/><ADMANAGER name="ADManager Plus"/><ADSELFSERVICE name="ADSelfService Plus"/></REBRAND_DATA>
3.Restart the application and check the issue.
4.If the issue still persists, please generate support file and
send it to us.
Thanks,
Rajeshkumar.R.
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Re : Request does not fall under your permitted scope
Hi Chris,
Please send your contact details to support@servicedeskplus.com.
Note: Mention the request id 7127055 in your email.
Prem M
ServiceDesk Plus Support
Prem M
ServiceDesk Plus Support
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Re : Backupdata.bat fails
Ray,
" I
believe you are creating and external backup (MS SQL backup), is
it correct? NO.
We have a
backup of the SQL database"
- I referred SQL backup as an
external backup. An SQL backup is not sufficient and that is why we
recommend you to create an application backup by executing 'backupdata.bat'.
backupdata.bat fails due to an issue with DB table, the
queries which I gave you will fix the issue.
After executing the queries you can create an
application backup by executing backupdata.bat without any issues.
Once the backup completes, you can proceed with
upgrading the application.
Please
let send your contact details to support@servicedeskplus.com if you
would like to clarify the procedure on a phone call. We will be glad
to provide you assistance.
Prem M
ServiceDesk Plus Support
ServiceDesk Plus Support
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New Install - Failed To Start Server
New install on Cent 6.5
When I start run.sh I get
"Unclean shutdown of previous run. Failed to start the server. Please refer logs for more details"
I'm not able to find the logs. The log files I do see aren't being written to.
When I start run.sh I get
"Unclean shutdown of previous run. Failed to start the server. Please refer logs for more details"
I'm not able to find the logs. The log files I do see aren't being written to.
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Re : Remote Control via SCCM
John,
Did you ever get this resolved? If so do you remember how?
Thanks
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Error when processing mail
I'm getting an Error when trying to process mail. I did try removing the
message listed in the error that does not help. I end getting the same
error on the next msg.
Any pointers would be appreciated.
Any pointers would be appreciated.
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Re : Cannot login after SSO is enabled
Hi Bruno,
Kindly go to Manageengine\Servicedesk\logs and send me the file that says jespa.log
I will analyze it and send you the next steps to work on this issue.
Regards
Charles
Servicedesk Plus
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Kindly go to Manageengine\Servicedesk\logs and send me the file that says jespa.log
I will analyze it and send you the next steps to work on this issue.
Regards
Charles
Servicedesk Plus
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
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Re : New Install - Failed To Start Server
Please send us the log files from SDP-home/server/default/log folder
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
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Re : Error when processing mail
Hi Lance,
Go to Admin > Mail Server Settings >
Stop Fetching and save the settings. Now start email fetching,
generate the support file immediately and send it to us for analysis.
To generate support file, go to Support > Support File.
Note: Send the logs to support@servicedeskplus.com, mention the
request id 7128783 in your email.
Prem M
ServiceDesk Plus Support
Prem M
ServiceDesk Plus Support
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Re : Duplicate Assets (_old)
We are getting a similar problem. I looked over the document, but the only resolution offered was to:
uninstall the agent completely from the registry and deploy it through AD GPO.
The agent was originally deployed through AD GPO, so I'm not sure why that would fix it.
Even if I delete the bottom asset and rename the top one to the correct name, if I scan it then SD gives it the _old name and creates a new asset.
Why is this happening? We've been able to scan purchased assets before and I'd like to keep the purchase information tied to the asset.
Thanks!
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Re : Duplicate Assets (_old)
Figured it out. There was a space in front of the service tag, causing the system to think the service tags were different
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Agent Configuration
Hi,
![]()
We have deployed the asset agent to the computers with wrong
information in the agent configuration. Now we replaced the
ManageEngineAssetExplorerAgent.msi and only the new computers with the
new agent are getting scanned at boot.
Can somebody please edit and send the AgentConfiguration.vbs to me
based on our settings.
Please find the details below: If you require the AgentConfiguration.vbs, I can email it to you.
Thanks.
Rafeeq (rafeek4u@gmail.com)
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Java problem trying to run updatemanager
I get this error message from Updatemanager, trying to upgrade from
9005 > 9021
Updatemanager.bat
- @rem Please set your Java path here.set
- @echo off
- rem set JAVA_HOME=C:\ManageEngine\ServiceDesk\jre
- call .\setcommonenv.bat UPDATEMANAGER
- cd ..
- if NOT EXIST %JAVA_HOME%\bin\java.exe echo "Please set the JAVA_HOME parameter in" %0
- if NOT EXIST %JAVA_HOME%\bin\java.exe goto FINISH
- set PATH=%PATH%;.\lib\native
- set CLASSPATH=.\lib\AdventNetUpdateManagerInstaller.jar;.\server\default\lib\jtds-1.2.jar
- set JAVA_COMPILER=NONE
-
- set JAVA_OPTS=-Ddb.home=Û_HOME%
-
- %JAVA_HOME%\bin\java -Xmx512m %JAVA_OPTS% -Dtier-type=BE -Djava.library.path=.\lib\native -Dtier-id=BE1 com.adventnet.tools.update.installer.UpdateManager -u server\default\conf %*
- cd bin
-
- :FINISH
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Re : Java problem trying to run updatemanager
Hi Otter,
The path from where you have executed the updatemanager seems to be from the desktop, which I think needs to be checked. Also "UpdateManager.Ink" is not the correct command. Kindly browse to the bin(Manageengine\Servicedesk\bin) folder from command prompt and execute 'Updatemanager.bat'.
If you still face any issue in upgrading the application, kindly let us know for further assistance.
Regards
Charles
Servicedesk Plus
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
The path from where you have executed the updatemanager seems to be from the desktop, which I think needs to be checked. Also "UpdateManager.Ink" is not the correct command. Kindly browse to the bin(Manageengine\Servicedesk\bin) folder from command prompt and execute 'Updatemanager.bat'.
If you still face any issue in upgrading the application, kindly let us know for further assistance.
Regards
Charles
Servicedesk Plus
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
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