I ran a backup by hand last night. Today then I try to update it is
telling me a backup is recommended and trying to run one. Is it possible
to force not to back anything up when I'm doing an update? I'm on build
7611 and I need quite a few updates.
↧
Update without running a backup
↧
Re : VNC Viewer setup
Hello,
could you please let me know the correct command for vnc, it is
installed in program files.
Regards,
↧
↧
Re : service desk opening with a blank page
I am having the same problem.
I just completed the installation on a Windows Server 2012 machine.
When I run the application, it just opens up a blank browser window. I
do not even get to the Login Page to log in
↧
Re : Agent Configuration
Hi Rafeeq,
Thanks for contacting us, the agent configuration.vbs file need not be edited but instead as mentioned in the link given below please update the parameter while configuring active directory group policy,
http://www.manageengine.com/products/service-desk/faq-asset-modules.html#AgentBasedScan12
Please contact us for further assistance.
Regards
Charles
Servicedesk Plus
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Thanks for contacting us, the agent configuration.vbs file need not be edited but instead as mentioned in the link given below please update the parameter while configuring active directory group policy,
http://www.manageengine.com/products/service-desk/faq-asset-modules.html#AgentBasedScan12
Please contact us for further assistance.
Regards
Charles
Servicedesk Plus
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
↧
Re : HTTP status 500-
Hi,
Kindly let us know whether are you using an Alias URL to connect to servicedesk when you are connected on VPN, if yes then can you enter the server name or ip address of the server along with the port number and check for the connectivity. Please let me know the status for further assistance.
Regards
Charles
Servicedesk Plus
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Kindly let us know whether are you using an Alias URL to connect to servicedesk when you are connected on VPN, if yes then can you enter the server name or ip address of the server along with the port number and check for the connectivity. Please let me know the status for further assistance.
Regards
Charles
Servicedesk Plus
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
↧
↧
unable to restore data from fullbackup
I try to restore data to fresh SDP 9019 from fullbackup.
I have a 3
backup files
backup_postgres_9019_fullbackup_09_25_2014_15_00_part_1
backup_postgres_9019_fullbackup_09_25_2014_15_00_part_2
backup_postgres_9019_fullbackup_09_25_2014_15_00_part_3
When I run restoreData.bat there is possible to select only one
filename, therefor I select first one.
During restoring data I have a next errors, and the process is
stoped and in ServiceDesk directory a lot of ***.sql files.
====
Please wait ! Deleting table data in Progress..
0-----------------------50------------------------100(%)
====================================================
Error Tables : wordmap,wordoccurrences
0-----------------------50------------------------100(%)
Please wait ! Restoring in Progress...................
Error Tables : wordmap,wordoccurrences
0-----------------------50------------------------100(%)
=QUERY = INSERT INTO ConfigurationRecord (crid,crtype,scope,segmentationtype,av
ilable) VALUESnull
java.sql.BatchUpdateException: Batch entry 46 INSERT INTO
ConfigurationRecord (
rid,crtype,scope,segmentationtype,available) VALUES(13694,
'Schedule', 'GLOBAL'
NULL, '1') was aborted. Call getNextException to see
the cause.
at org.postgresql.jdbc2.AbstractJdbc2Statement$BatchResultHandler.handl
Error(AbstractJdbc2Statement.java:2598)
at org.postgresql.core.v3.QueryExecutorImpl$1.handleError(QueryExecutor
mpl.java:459)
at org.postgresql.core.v3.QueryExecutorImpl.processResults(QueryExecuto
Impl.java:1836)
at org.postgresql.core.v3.QueryExecutorImpl.execute(QueryExecutorImpl.j
va:407)
at org.postgresql.jdbc2.AbstractJdbc2Statement.executeBatch(AbstractJdb
2Statement.java:2737)
at com.adventnet.servicedesk.tools.RestoreSDBackup.restoreTableData(Res
oreSDBackup.java:754)
at com.adventnet.servicedesk.tools.RestoreSDBackup.restoreDatabase(Rest
reSDBackup.java:324)
at com.adventnet.servicedesk.tools.RestoreSDBackup.main(RestoreSDBackup
java:133)
at com.adventnet.servicedesk.tools.RestoreDialog$5.run(RestoreDialog.ja
a:186)
at java.lang.Thread.run(Unknown Source)
java.sql.BatchUpdateException: Batch entry 46 INSERT INTO
ConfigurationRecord (
rid,crtype,scope,segmentationtype,available) VALUES(13694,
'Schedule', 'GLOBAL'
NULL, '1') was aborted. Call getNextException to see
the cause.
at org.postgresql.jdbc2.AbstractJdbc2Statement$BatchResultHandler.handl
Error(AbstractJdbc2Statement.java:2598)
at org.postgresql.core.v3.QueryExecutorImpl$1.handleError(QueryExecutor
mpl.java:459)
at org.postgresql.core.v3.QueryExecutorImpl.processResults(QueryExecuto
Impl.java:1836)
at org.postgresql.core.v3.QueryExecutorImpl.execute(QueryExecutorImpl.j
va:407)
at org.postgresql.jdbc2.AbstractJdbc2Statement.executeBatch(AbstractJdb
2Statement.java:2737)
at com.adventnet.servicedesk.tools.RestoreSDBackup.restoreTableData(Res
oreSDBackup.java:754)
at com.adventnet.servicedesk.tools.RestoreSDBackup.restoreDatabase(Rest
reSDBackup.java:324)
at com.adventnet.servicedesk.tools.RestoreSDBackup.main(RestoreSDBackup
java:133)
at com.adventnet.servicedesk.tools.RestoreDialog$5.run(RestoreDialog.ja
a:186)
at java.lang.Thread.run(Unknown Source)
Unable to restore database : Batch entry 46 INSERT INTO
ConfigurationRecord (cr
d,crtype,scope,segmentationtype,available) VALUES(13694,
'Schedule', 'GLOBAL',
ULL, '1') was aborted. Call getNextException to see the cause.
Batch entry 46 INSERT INTO ConfigurationRecord (crid,crtype,scope,segmentationt
pe,available) VALUES(13694, 'Schedule', 'GLOBAL', NULL, '1') was
aborted. Call
getNextException to see the cause.
25.09.2014 16 :20:32
com.adventnet.updatemgr.util.ConfUtils stopDB
INFO: dbadapter :: [com.adventnet.db.adapter.postgres.PostgresDBAdapter@1f42731
, startDBServer :: [true], dbProp :: {ManagedConnectionFactoryProperties=
, TrackConnectionByTx=true, Password=postgres, MaxSize=20,
UserName=postgres, C
nnectionURL=jdbc:postgresql://localhost:65432/servicedesk, BlockingTimeoutMilli
=30000, Criteria=ByNothing, DriverClass=org.postgresql.Driver, JndiName=Postgre
DS, LocalTransactions=true, IdleTimeoutMinutes=15, TransactionIsolation=TRANSAC
ION_READ_COMMITTED, MinSize=0}
25.09.2014 16 :20:32 com.adventnet.db.adapter.postgres.DefaultPostgresDBInitiali
er stopDBServer
INFO: Stopping PgSQL Server ...
25.09.2014 16 :20:32 com.adventnet.db.adapter.postgres.DefaultPostgresDBInitiali
er stopDBServer
INFO: Going to stop DB server using pg_ctl utility.
25.09.2014 16 :20:32 com.adventnet.db.adapter.postgres.DefaultPostgresDBInitiali
er executeCommand
INFO: Command to be executed [C:\ManageEngine\ServiceDesk\pgsql\bin\pg_ctl.exe,
-D, C:\ManageEngine\ServiceDesk\pgsql\data, -o,
"-p65432", stop, -s, -m, fast]
25.09.2014 16 :20:33 com.adventnet.db.adapter.postgres.DefaultPostgresDBInitiali
er executeCommand
INFO: Command to be executed [C:\ManageEngine\ServiceDesk\pgsql\bin\pg_ctl.exe,
status, -D, C:\ManageEngine\ServiceDesk\pgsql\data]
25.09.2014 16 :20:33 com.adventnet.db.adapter.postgres.DefaultPostgresDBInitiali
er checkServerStatus
INFO: Server status :: pg_ctl: server is running (pid: 3064)
25.09.2014 16 :20:33 com.adventnet.db.adapter.postgres.DefaultPostgresDBInitiali
er getServerStatus
INFO: isServerRunning :: false
25.09.2014 16 :20:34 com.adventnet.db.adapter.postgres.DefaultPostgresDBInitiali
er executeCommand
INFO: Command to be executed [C:\ManageEngine\ServiceDesk\pgsql\bin\pg_ctl.exe,
status, -D, C:\ManageEngine\ServiceDesk\pgsql\data]
25.09.2014 16 :20:34 com.adventnet.db.adapter.postgres.DefaultPostgresDBInitiali
er checkServerStatus
INFO: Server status :: pg_ctl: server is running (pid: 3064)
25.09.2014 16 :20:34 com.adventnet.db.adapter.postgres.DefaultPostgresDBInitiali
er getServerStatus
INFO: isServerRunning :: false
25.09.2014 16 :20:35 com.adventnet.db.adapter.postgres.DefaultPostgresDBInitiali
er executeCommand
INFO: Command to be executed [C:\ManageEngine\ServiceDesk\pgsql\bin\pg_ctl.exe,
status, -D, C:\ManageEngine\ServiceDesk\pgsql\data]
25.09.2014 16 :20:35 com.adventnet.db.adapter.postgres.DefaultPostgresDBInitiali
er checkServerStatus
INFO: Server status :: pg_ctl: server is running (pid: 3064)
25.09.2014 16 :20:35 com.adventnet.db.adapter.postgres.DefaultPostgresDBInitiali
er getServerStatus
INFO: isServerRunning :: false
25.09.2014 16 :20:36 com.adventnet.db.adapter.postgres.DefaultPostgresDBInitiali
er executeCommand
INFO: Command to be executed [C:\ManageEngine\ServiceDesk\pgsql\bin\pg_ctl.exe,
status, -D, C:\ManageEngine\ServiceDesk\pgsql\data]
25.09.2014 16 :20:36 com.adventnet.db.adapter.postgres.DefaultPostgresDBInitiali
er checkServerStatus
INFO: Server status :: pg_ctl: no server running
25.09.2014 16 :20:37 com.adventnet.db.adapter.postgres.DefaultPostgresDBInitiali
er isServerStopped
INFO: isServerStopped :: going to return :: true
25.09.2014 16 :20:37 com.adventnet.db.adapter.postgres.DefaultPostgresDBInitiali
er isServerStopped
INFO: is DB registered as a service ::: false
25.09.2014 16 :20:37 com.adventnet.db.adapter.postgres.DefaultPostgresDBInitiali
er isServerStopped
INFO: Check PID status default timeout
25.09.2014 16 :20:37 com.adventnet.db.adapter.postgres.DefaultPostgresDBInitiali
er isServerStopped
INFO: postmaster.pid file doesn't exist.
25.09.2014 16 :20:37 com.adventnet.db.adapter.postgres.DefaultPostgresDBInitiali
er isServerStopped
INFO: isServerStopped method returning status ::: true
25.09.2014 16 :20:37
com.adventnet.updatemgr.util.ConfUtils stopDB
INFO: waitAfterDBStop :: val :: [5]
25.09.2014 16 :20:37
com.adventnet.updatemgr.util.ConfUtils stopDB
INFO: Thread is going to sleep for [5] seconds
25.09.2014 16 :20:42
com.adventnet.updatemgr.util.ConfUtils stopDB
INFO: Coming out of stopDB
====
↧
Re : unable to restore data from fullbackup
first part of log:
Please wait extracting backup file
Please wait extracting backup
file
Please wait extracting backup file
Please wait
extracting backup file
*************************************************************.\backup_info.xml
Backpup data : Thu Sep 25 15:00:00 MSK
2014
Database
name :
servicedesk
Total Tables :
1297
Database
Server :
postgres
Build
Number : 9019
*************************************************************
25.09.2014 16:19:51 com.adventnet.updatemgr.util.ConfUtils
changeDocType
INFO: Entering changeDocType
25.09.2014
16:19:51 com.adventnet.updatemgr.util.ConfUtils
changeDocType
INFO: publicChanged :: false
25.09.2014
16:19:51 com.adventnet.updatemgr.util.ConfUtils
changeDocType
INFO: Does not contain SYSTEM in the
line
25.09.2014 16:19:51 com.adventnet.updatemgr.util.ConfUtils
changeDocType
INFO: written the file :: [server\default\conf\datasource-configuration.xml_tmp]
25.09.2014 16:19:51 com.adventnet.updatemgr.util.ConfUtils
changeDocType
INFO: Finally publicChanged ::
false
25.09.2014 16:19:51 com.adventnet.updatemgr.util.ConfUtils
changeDocType
INFO: public ID not there in
datasource-configuration.xml
25.09.2014 16:19:51
com.adventnet.updatemgr.util.ConfUtils changeDocType
INFO:
Exiting changeDocType
25.09.2014 16:19:53
com.adventnet.updatemgr.util.ConfUtils
parseXMLAndInstantiat
eDB
INFO: extractLocation :
file:/c:/ManageEngine/ServiceDesk/applications/extracted
/
25.09.2014
16:19:53 com.adventnet.updatemgr.util.ConfUtils
parseXMLAndInstantiat
eDB
INFO: startDBServer ::
[true]
25.09.2014 16:19:53 com.adventnet.updatemgr.util.ConfUtils
parseXMLAndInstantiat
eDB
INFO: jndiName ::
[PostgresDS]
25.09.2014 16:19:53
com.adventnet.updatemgr.util.ConfUtils
parseXMLAndInstantiat
eDB
INFO: setdbhomearg set in
mappings.xml :: [null]
25.09.2014 16:19:53
com.adventnet.updatemgr.util.ConfUtils
parseXMLAndInstantiat
eDB
INFO: Final setdbhomearg ::
[false]
25.09.2014 16:19:53
com.adventnet.updatemgr.util.ConfUtils
parseXMLAndInstantiat
eDB
INFO: properties sent to adapter
initialization :: {jndiname=PostgresDS, name=po
stgres,
setdbhomearg=false,
sqlgenerator=com.adventnet.db.adapter.postgres.Postg
resSQLGenerator}
25.09.2014
16:19:53 com.adventnet.updatemgr.util.ConfUtils
parseXMLAndInstantiat
eDB
INFO: db.home ::
[c:\ManageEngine\ServiceDesk\bin\\..\pgsql] finally
25.09.2014
16:19:54 com.adventnet.updatemgr.util.ConfUtils
initDataAccess
INFO: connectionProperties ::
[null]
25.09.2014 16:19:54 com.adventnet.updatemgr.util.ConfUtils
initDataAccess
INFO: url ::
[jdbc:postgresql://localhost:65432/servicedesk]
25.09.2014
16:19:54 com.adventnet.db.adapter.Jdbc20DBAdapter
initialize
INFO: AUTO_QUOTE_IDENTIFIER value : false
Error
while trying to instantiate SQLGeneratir
com.adventnet.db.adapter.postgres
.PostgresSQLGenerator
javax.naming.NoInitialContextException: Need to specify cl
ass
name in environment or system property, or as an applet parameter, or
in an
application resource file:
java.naming.factory.initial
25.09.2014 16:19:54
com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializ
er
<init>
INFO: db.home :::
c:\ManageEngine\ServiceDesk\bin\\..\pgsql
25.09.2014 16:19:54
com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializ
er
<init>
INFO: dataDirectory ::
C:\ManageEngine\ServiceDesk\pgsql\data
25.09.2014 16:19:54
com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializ
er
executeCommand
INFO: Command to be executed
[C:\ManageEngine\ServiceDesk\pgsql\bin\pg_ctl.exe,
status, -D,
C:\ManageEngine\ServiceDesk\pgsql\data]
25.09.2014 16:19:55
com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializ
er
checkServerStatus
INFO: Server status :: pg_ctl: no server
running
25.09.2014 16:19:55
com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializ
er
startDBServer
INFO: Checking for IPV6 support
25.09.2014
16:19:55
com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializ
er
startDBServer
INFO: Resolved address of host [localhost] is
[localhost/127.0.0.1]
25.09.2014 16:19:55
com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializ
er
startDBServer
INFO: Going to start DB server using pg_ctl
utility.
25.09.2014 16:19:55
com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializ
er
executeCommand
INFO: Command to be executed
[C:\ManageEngine\ServiceDesk\pgsql\bin\pg_ctl.exe,
-D,
C:\ManageEngine\ServiceDesk\pgsql\data, -o, "-p65432",
start]
25.09.2014 16:19:55
com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializ
er
isServerStarted
INFO: is DB registered as a service :::
false
25.09.2014 16:19:56
com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializ
er
executeCommand
INFO: Command to be executed
[C:\ManageEngine\ServiceDesk\pgsql\bin\pg_ctl.exe,
status, -D,
C:\ManageEngine\ServiceDesk\pgsql\data]
25.09.2014 16:19:56
com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializ
er
checkServerStatus
INFO: Server status :: pg_ctl: no server
running
25.09.2014 16:19:56
com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializ
er
getServerStatus
INFO: isServerRunning :: false
25.09.2014
16:19:57 com.adventnet.db.adapter.DBInitializer$ProcessWriter
run
INFO: server starting
25.09.2014 16:19:57
com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializ
er
executeCommand
INFO: Command to be executed
[C:\ManageEngine\ServiceDesk\pgsql\bin\pg_ctl.exe,
status, -D,
C:\ManageEngine\ServiceDesk\pgsql\data]
25.09.2014 16:19:57
com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializ
er
checkServerStatus
INFO: Server status :: pg_ctl: no server
running
25.09.2014 16:19:57
com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializ
er
getServerStatus
INFO: isServerRunning :: false
25.09.2014
16:19:58
com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializ
er
executeCommand
INFO: Command to be executed
[C:\ManageEngine\ServiceDesk\pgsql\bin\pg_ctl.exe,
status, -D,
C:\ManageEngine\ServiceDesk\pgsql\data]
25.09.2014 16:19:58
com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializ
er
checkServerStatus
INFO: Server status :: pg_ctl: server is
running (pid: 3064)
25.09.2014 16:19:59
com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializ
er
isServerStarted
INFO: isServerStarted :: going to return ::
true
25.09.2014 16:19:59
com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializ
er
isDBReadyToAcceptConnection
INFO: Checking is DB server ready to
accept connection...
25.09.2014 16:19:59
com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializ
er
executeCommand
INFO: hostAddress of localhost is
127.0.0.1
25.09.2014 16:19:59
com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializ
er
executeCommand
INFO: Command to be executed ::::
[C:\ManageEngine\ServiceDesk\pgsql\bin\psql, -
U, postgres, -p,
65432, -h, 127.0.0.1, -c, SELECT 1, -d, postgres, -w]
25.09.2014
16:19:59
com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializ
er
executeCommand
INFO: Command to be executed
[C:\ManageEngine\ServiceDesk\pgsql\bin\psql, -U, po
stgres, -p,
65432, -h, 127.0.0.1, -c, SELECT 1, -d, postgres, -w]
25.09.2014
16:20:01
com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializ
er
isDBReadyToAcceptConnection
INFO: Database server
responsing...
25.09.2014 16:20:01
com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializ
er
isDBReadyToAcceptConnection
INFO: Database server is now READY to
accept connections!!!
25.09.2014 16:20:01
com.adventnet.db.adapter.postgres.PostgresDBAdapter setUpDB
INFO:
isDBReadyToAcceptConnection returns ::: true
Active DB Server =
postgres
Database connectionProp : null
Error while trying
to instantiate SQLGeneratir
com.adventnet.db.adapter.SQLGener
ator
java.lang.InstantiationException:
com.adventnet.db.adapter.SQLGenerator
25.09.2014 16:20:06
com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializ
er
<init>
INFO: db.home :::
c:\ManageEngine\ServiceDesk\bin\\..\pgsql
25.09.2014 16:20:06
com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializ
er
<init>
INFO: dataDirectory ::
C:\ManageEngine\ServiceDesk\pgsql\data
Database started
Please wait ! Deleting table data in
Progress..
0-----------------------50------------------------100(%)
====================================================
Error
Tables : wordmap,wordoccurrences
0-----------------------50------------------------100(%)
Please wait ! Restoring in
Progress...................
Error Tables : wordmap,wordoccurrences
0-----------------------50------------------------100(%)
↧
Re : gencert.bat not working ubuntu
Kirk,
May I know what error do you get when executing above steps ?
↧
Login Issues to SD+
Having a weird issue with SD+. New instance, fresh install, new server.
- Users have imported from AD fine.
- LDAP is configured and connecting fine.
- If I make a user on the SD+, instead of importing it, and log it in to Local, it works fine
- The Admin account works fine (on local)
- dB is MSSQL (same as the original instance)
- No account, be it a requester or technician, will log in with
domain credentials, it just says
- "username or password incorrect"
- The same account still works fine on the original instance of the SD+
Any ideas?
Thanks.
↧
↧
Re : Login Issues to SD+
Hi Julian,
Kindly login as a user with administrator privilege and go to Admin --> Windows Domain and check the name of the domain with which you are trying to login to Servicedesk. If the name of the domain is listed in lower case then please change it to be in capital letter and then check for the issue.
If the domain is listed as 'test.com', change it as 'TEST.COM'. If this is not the issue then I request you to send an email to support@servicedeskplus.com and mention this forum post to identify the request.
Regards
Charles
Servicedesk Plus
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Kindly login as a user with administrator privilege and go to Admin --> Windows Domain and check the name of the domain with which you are trying to login to Servicedesk. If the name of the domain is listed in lower case then please change it to be in capital letter and then check for the issue.
If the domain is listed as 'test.com', change it as 'TEST.COM'. If this is not the issue then I request you to send an email to support@servicedeskplus.com and mention this forum post to identify the request.
Regards
Charles
Servicedesk Plus
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
↧
Re : Login Issues to SD+
When I log in as the Administrator (local) I don't get an option for
Windows Domain under Admin. Not in it directly, or any sub
fields.
Under Admin -> Users -> Active Directory I have "Enable Active Directory Authentication" ticked.
Under Admin -> Users -> Active Directory I have Import Scheduled for once per day ticked.
Under Admin -> Users -> LDAP I have a domain controller set, and configured for the domain in the Base DN, and it works fine. Both checks and doing an import.
E-Mail on the way as well.
Under Admin -> Users -> Active Directory I have "Enable Active Directory Authentication" ticked.
Under Admin -> Users -> Active Directory I have Import Scheduled for once per day ticked.
Under Admin -> Users -> LDAP I have a domain controller set, and configured for the domain in the Base DN, and it works fine. Both checks and doing an import.
E-Mail on the way as well.
↧
Re : VNC Viewer setup
Hi Ahmad,
It depends on the installation directory where the VNC software is installed on a particular workstation. If you have installed it in program files then go to the VNC installation directory and identify the directory where the VNC Viewer executable is available.
You will have to add the installation directory until the location where the executable is present in the workstation environmental variables, so that upon entering the executable variable name on the command prompt(for example 'vncviewer' or 'vncviewer.exe') the VNC Viewer should open up.
You will have to enter the executable variable name in the application and the location where the variable is present should be added in the workstation environmental variable.
Regards
Charles
Servicedesk Plus
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
It depends on the installation directory where the VNC software is installed on a particular workstation. If you have installed it in program files then go to the VNC installation directory and identify the directory where the VNC Viewer executable is available.
You will have to add the installation directory until the location where the executable is present in the workstation environmental variables, so that upon entering the executable variable name on the command prompt(for example 'vncviewer' or 'vncviewer.exe') the VNC Viewer should open up.
You will have to enter the executable variable name in the application and the location where the variable is present should be added in the workstation environmental variable.
Regards
Charles
Servicedesk Plus
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
↧
AD Import on a Linux install
We have a fresh SDP install in a Linux environment. However, when
I try to "Import Requesters from Active Directory," I receive
an error that states; "Active Directory Authentication is not
supported in the Non-Windows installation."
How can I import requesters from AD, Enable AD Authentication, and
Enable Pass-through Authentication?
Thank you!
↧
↧
Problem with SDP from the outside
Hi,
I'm
having an issue with SDP from external access, not on the LAN.
I've
the server in my LAN and all users can access to it.
But
I've made a reverse proxy with nginx to access from DMZ to the server.
I've made a subdomain of my domain and redirected to the DMZ proxy
reverse. That DMZ proxy also redirect to my LAN Server. I think is a
good idea to not expose the server to the internet.
But
in this scenario I've issues that sometimes the server don't respond
from the external URL.
I
need help.
Thanks,
Ricard Marti.
↧
Re : service desk opening with a blank page
HI Antony,
Please perform the same procedure as mentioned in the previous post.
If you still have issues, contact our support team via
support@servicedeskplus.com for assistance.
Prem M
ServiceDesk Plus Support
Prem M
ServiceDesk Plus Support
↧
Re : unable to restore data from fullbackup
Hi,
Prem M
ServiceDesk Plus Support
Is this an issue in you production server or in a test environment?
Perform the below steps.,
1. In the command prompt, go to
..\ManageEngine\servicedesk\bin>stopDB.bat (execute)
2. then, ..\bin>startDB.bat 65432 (execute)
3. change directory to
..\ManageEngine\servicedesk\server>reinitializeDB.bat (execute)
4. you will find a file named restorelist.txt in the same location,
delete it.
5. Once again change back to bin folder., ..\bin>run.bat
(execute)
6. It will start the application, now kill it by issuing Ctrl+C in
the command prompt.
7. Once again try restoring the data, choose only part 1 file, rest
of the files will be automatically restored.
Prem M
ServiceDesk Plus Support
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Re : AD Import on a Linux install
Hi Daniel,
If you would like to import users from Active
Directory in a Linux installation of ServiceDesk Plus, you have to use
the LDAP option and make use of LDAP authentication however
Pass-Through functionality depends of Windows technology and it won't
work in Linux setup.
To know more about LDAP, check the link below.,
http://www.manageengine.com/products/service-desk/help/adminguide/configurations/user-management/configuring-ldap.html
Prem M
ServiceDesk Plus Support
Prem M
ServiceDesk Plus Support
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Re : unable to restore data from fullbackup
Hello.
Thanks for the answer.
I try to restore data in a test environment from my production server.
But i think the problem on the production server.
When I look into the ConfigurationRecord.sql (in backup.data) I can
see a several duplicated strings.
Same story with the SDeskAttachment.sql file (a lot of duplicated strings).
For some reason these lines are duplicated each time during the
backup procedure.
May be something wrong with my production server?
How can I fix this issue on a production server?
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Re : unable to restore data from fullbackup
Hi,
Prem M
ServiceDesk Plus Support
Please send those SQL files to our support for further analysis.
Our support email address is support@servicedeskplus.com
Mention the request id 7131298 in your email.
Prem M
ServiceDesk Plus Support
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Re : Update without running a backup
You can skip the backup by clicking on the No during the upgrade.
However while upgrading from one version to another forced backup would
be taken. Send me the updatemanager.bat file from SDP-home/bin folder so
that I can edit the file not to take forced backup.
regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
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