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Unable to enumerate OUs

April 10, 2015, 4:29 am
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[12:17:39:019]|[04-10-2015]|[com.adventnet.servicedesk.asset.util.WorkStationDiscoverUtil]|[INFO]|[26]|: Log message from WMI task : dcname.domain.suffix - LDAP Search : Root Path Failure.  (0x8007052e)|
[12:17:39:019]|[04-10-2015]|[com.adventnet.servicedesk.asset.util.WorkStationDiscoverUtil]|[INFO]|[26]|: Log message from WMI task : dcname.domain.suffix - Computer List : LDAP Enumeration Failure.  (0x8007052e)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|: com.adventnet.servicedesk.ServiceDeskException|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at com.adventnet.servicedesk.asset.util.WorkStationDiscoverUtil.getOUsInDomain(Native Method)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at com.adventnet.servicedesk.asset.OUHandler.processOUInsideTrx(OUHandler.java:126)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at com.adventnet.servicedesk.asset.OUHandler.processOUInfo(OUHandler.java:69)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at com.adventnet.servicedesk.asset.OUImporter.startOUImport(OUImporter.java:66)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at com.adventnet.servicedesk.servlet.AJaxServlet.doPost(AJaxServlet.java:1222)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at com.manageengine.servicedesk.common.filter.ResetThreadLocal.doFilter(ResetThreadLocal.java:26)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:34)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:177)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at com.adventnet.console.filter.IT360Filter.doFilter(IT360Filter.java:133)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at com.adventnet.console.agent.ConsoleFilter.doFilter(ConsoleFilter.java:371)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:66)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:158)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:540)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at com.adventnet.authentication.CredentialAssociation.invoke(CredentialAssociation.java:75)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at com.adventnet.client.util.LoginParameters.invoke(LoginParameters.java:53)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at com.adventnet.servicedesk.tools.AuthenticateNtlm.invoke(AuthenticateNtlm.java:203)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:444)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at java.lang.Thread.run(Unknown Source)|
[12:17:39:019]|[04-10-2015]|[com.adventnet.servicedesk.asset.OUHandler]|[INFO]|[26]|: @@@ total time in processOUInfo(..) : 0 seconds.|
[12:17:39:019]|[04-10-2015]|[com.adventnet.servicedesk.asset.OUImporter]|[SEVERE]|[26]|: ServiceDesk Exception while Processing Domain OUs : {0}|com.adventnet.servicedesk.ServiceDeskException
 at com.adventnet.servicedesk.asset.util.WorkStationDiscoverUtil.getOUsInDomain(Native Method)
 at com.adventnet.servicedesk.asset.OUHandler.processOUInsideTrx(OUHandler.java:126)
 at com.adventnet.servicedesk.asset.OUHandler.processOUInfo(OUHandler.java:69)
 at com.adventnet.servicedesk.asset.OUImporter.startOUImport(OUImporter.java:66)
 at com.adventnet.servicedesk.servlet.AJaxServlet.doPost(AJaxServlet.java:1222)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at com.manageengine.servicedesk.common.filter.ResetThreadLocal.doFilter(ResetThreadLocal.java:26)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:34)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:177)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at com.adventnet.console.filter.IT360Filter.doFilter(IT360Filter.java:133)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at com.adventnet.console.agent.ConsoleFilter.doFilter(ConsoleFilter.java:371)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
 at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
 at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:66)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:158)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:540)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
 at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at com.adventnet.authentication.CredentialAssociation.invoke(CredentialAssociation.java:75)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at com.adventnet.client.util.LoginParameters.invoke(LoginParameters.java:53)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at com.adventnet.servicedesk.tools.AuthenticateNtlm.invoke(AuthenticateNtlm.java:203)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:444)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
 at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
 at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
 at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
 at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
 at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
 at java.lang.Thread.run(Unknown Source)

[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|: com.adventnet.servicedesk.ServiceDeskException|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at com.adventnet.servicedesk.asset.util.WorkStationDiscoverUtil.getOUsInDomain(Native Method)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at com.adventnet.servicedesk.asset.OUHandler.processOUInsideTrx(OUHandler.java:126)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at com.adventnet.servicedesk.asset.OUHandler.processOUInfo(OUHandler.java:69)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at com.adventnet.servicedesk.asset.OUImporter.startOUImport(OUImporter.java:66)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at com.adventnet.servicedesk.servlet.AJaxServlet.doPost(AJaxServlet.java:1222)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at com.manageengine.servicedesk.common.filter.ResetThreadLocal.doFilter(ResetThreadLocal.java:26)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:34)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:177)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at com.adventnet.console.filter.IT360Filter.doFilter(IT360Filter.java:133)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)|
[12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at com.adventnet.console.agent.ConsoleFilter.doFilter(ConsoleFilter.java:371)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:66)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:158)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:540)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at com.adventnet.authentication.CredentialAssociation.invoke(CredentialAssociation.java:75)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at com.adventnet.client.util.LoginParameters.invoke(LoginParameters.java:53)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at com.adventnet.servicedesk.tools.AuthenticateNtlm.invoke(AuthenticateNtlm.java:203)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:444)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)|
[12:17:39:034]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|:  at java.lang.Thread.run(Unknown Source)|

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Search

Re : SDP Asset scan detects IE 10 as Windows Internet Explorer 9.10.9200.16660

April 10, 2015, 8:24 am
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0
0
We have recently updated from v8.x to 9.0 build 9039 and still have this issue. IE 10 and IE11 are detected as IE9. This applies to old assets that have been re-scanned, new assets and assets where IE9 has been manually deleted from the asset's software list and then re-scanned.
 
This is a big problem to us as we need to upgrade approx. 10000 computers to IE11 and need to rely on this information being accurate.
↧
↧

Re : Active Directory Import Field

April 12, 2015, 8:20 pm
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0
0
Hi,

Create an user additional field under Admin --> User Additional Field, this will show-up under Admin --> Active Directory --> Import Requesters from Active Directory, the AD attribute corresponding to 'employee id' field is "Employee ID"(case sensitive). Perform an AD Import and check whether the value is updated for every user. Kindly let me know if you need further assistance.

Regards
Charles
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
↧

Re : how to delete all log files

April 12, 2015, 9:25 pm
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0
0
hi
 
I have the same problem as Wayne on  build 9038
ManageEngine ServiceDesk Plus 9.0 Standard but the database is Postgresql
 
how can I remove the log records in this circumstance
regards
Sharon
↧

Re : Unable to enumerate OUs

April 12, 2015, 11:23 pm
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0
0
Go to Admin-->Requester-->Click on Import from Active Directory. Re-enter the username and password. Save the settings. Now check whether you are able to get the complete OU list.

Thanks & Regards,
Priya Kumar

SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
↧
↧

Re : issues with renewing SSL Cert

April 13, 2015, 4:50 am
$
0
0
I sent in my contact information and have not received a response.
↧

how disable portal usage from menu start

April 13, 2015, 6:31 am
$
0
0
Hy everyone, its possible i disable portal usage from menu, or at least translate that?
↧

Add New Announcement - Can't Type in Box

April 13, 2015, 7:45 am
$
0
0
We just upgraded to build 9040 and one of our technicians noticed that they can't type in the "Announcement Content" box when creating a new announcement (from the "Home" tab).  It will work, however, if you click on the "plain text" option.

If you type in a title, then press Tab to go to the text box, it does appear to let you type but the new text is being inserted after the menu bar instead of below it.

Using Firefox 31.6.0 ESR.
↧
Search

Re : Add New Announcement - Can't Type in Box

April 13, 2015, 10:07 am
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0
0
Never mind, this seems to be working now after clearing the web browser cache.
↧
↧

Re : how disable portal usage from menu start

April 13, 2015, 10:18 am
↧

Re : how disable portal usage from menu start

April 13, 2015, 10:43 am
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0
0
Hi Jai,


and i got it, but the gray area still here

i change to it :

}
.add-filter-icon {
margin-right:50px;
}
.grayborderleft-d7 {
display: none;
}

the last lines on the file custom_style_RTL.css

and:

}
.topHeaderRight { 
background-image: url(../customimages/topheaderright.gif) !important;
background-position:top right !important;
background-repeat: no-repeat !important;
z-index:100;  
}
.grayborderleft-d7 {
display: none;
}

on the file custom_style

i do something wrong?

↧

Re : how to delete all log files

April 13, 2015, 11:04 am
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0
0
Sharon, 

Here are the queries to delete error logs 

For PGSQL:

delete from errorlog WHERE DATE_PART(('day',(NOW() - to_timestamp(OCCURREDTIME/1000))) >60;

For MSSQL:

delete from errorlog where WHERE DATEDIFF(d, DATEADD(s,DATEDIFF(s,GETUTCDATE() ,GETDATE()) + (OCCURREDTIME/1000),'1970-01-01 00:00:00'),GETDATE())>60;

For MYSQL:

delete from errorlog  WHERE DATEDIFF(NOW(),FROM_UNIXTIME(OCCURREDTIME/1000))  >60;

To Connect to DB:

For MSSQL database,connect to the query analyzer of the SQL server and execute the queries.

For MYSQL database,connect to the database following the below steps and then execute the queries.

Open command prompt on the application server,connect to the folder ManageEngine\ServiceDesk\mysql\bin> and use the command
mysql.exe -u root -P 33366 servicedesk

For PGSQL database,connect to the database following the below steps and then execute the queries.

Open command prompt on the application server,connect to the folder ManageEngine\ServiceDesk\pgsql\bin> and use the command
psql.exe -U postgres -p 65432 -d servicedesk

You can find what DB you are using by running the changedbserver.bat file that can be found in the SDP-HOME\bin folder on the server.

Jai Anand K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
↧

Re : how disable portal usage from menu start

April 13, 2015, 11:50 am
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0
0
Jonathan, 

May I know the version and the build number of ServiceDesk Plus do you use ? I suspect that you should be on a older version that doesn't support custom styles. 

However you may try updating the the file and check applications/extracted/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/AdventNetServiceDesk.war/style/sdStyle_LTR.css


Jai Anand K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
↧
↧

Re : how disable portal usage from menu start

April 13, 2015, 12:01 pm
$
0
0
Jai,

It's the version 9.0 of the ME Standard edition

I update that and still dosnt working 
↧

LDAP Contfiguration and Login

April 13, 2015, 2:34 pm
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0
0

Hello,

I have LDAP configured and when I save it says "SUCCESS: Domain Controller saved successfully. Connection check with the LDAP server successful."  However when I try to login with my LDAP account it says 'Username or Password incorrect.'

I can login with the Local Administrator account, just not LDAP.  I verified the LDAP attributes with LDAP Admin 1.6 (http://www.ldapadmin.org).  I've tried both with and without the single quotes.  Nothing seems to work.

LDAP server is Oracle Enterprise 10g R2

Domain Controller: ldap://IPADDRESS:389

Username: CN=Adminuser

Password:

Base DN: CN=users,DC=myOrg,DC=com

Search Filter: (objectClass=*)

LDAP Server Type: Others

Login Attribute Label: 'uid'

Mail Attribute Label: 'mail'

Distinguished Name Attribute Label: 'cn'


Any help is appreciated.

Thank you,

Matt Maguire

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Search

Incident Templates Changing Resolution after 9040 Upgrade

April 13, 2015, 8:34 pm
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0
0
Hi,

We upgraded from 9022 to 9040 yesterday, and we have found an issue, where if an Incident Template is used on an existing request (or manually adding a new request) it's adding a "blank resolution" to the request.



This didn't do this before the version upgrade.

This is allowing tech's to close the requests without putting in a proper resolution.

I've been through all the templates, and all the resolution fields are empty, no spaces etc.
I've also re saved all the indicant templates too.
I created a new test incident template and didn't touch any fields, and only the name and did some testing with that and I get the same result.

How can we stop the Incident Template, adding or modifying the resolution?
How can we remove the Resolution field from the Incident Templates?

I also upgrade to 9041 today, and we are still getting the same issue.
We also recently downgraded from the Enterprise to the Professional edition recently too.

Thanks
Mick
↧

Re : Incident Templates Changing Resolution after 9040 Upgrade

April 14, 2015, 12:40 am
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0
0
This is a known issue. Please use the Issue ID SD-59122 as a reference to this case.

Thanks & Regards,
Priya Kumar


SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
↧
↧

Re : LDAP Contfiguration and Login

April 14, 2015, 3:53 am
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0
0
Please recreate this issue and send me the Support file from Support tab.

Execute this query under Reports-->New query report and send me the output.

select * from sduser left join aaalogin where aaalogin.name='___'

Fill the ___ with the login name of the user who is unable to login.

Thanks & Regards,
Priya Kumar

SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
↧

Re : issues with renewing SSL Cert

April 14, 2015, 4:53 am
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0
0
Hi Thomas,

May I know whether you have mailed your contact details to support@servicedeskplus.com, if so you should have received a confirmation that a ticket has been created. I request you to please share with me the reference ticket ID so that I can assist you in a better way.

Thanks & Regards,
Ben
Support Team
ManageEngine  ServiceDesk Plus | AssetExplorer
↧

Re : exporting reports

April 14, 2015, 5:02 am
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0
0
This is an issue and the same will be fixed in our future hotfix. Use this Issue ID : SD-59450 as a reference to this case.

Thanks & Regards,
Priya Kumar

SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
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