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Re : Issues with renewing SSL Cert

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Thomas & Danijel, 

Here could you please add a parameter "keyAlias=<alias name specified>" in server.xml found under \Manageengine\ServiceDesk\server\default\deploy\jbossweb-tomcat50.sar and check whether this solves the issue.

<Connector port = "8443" address = "${jboss.bind.address}"

            maxThreads = "100" minSpareThreads = "5" maxSpareThreads = "15"

           scheme = "https" secure = "true" clientAuth = "false"

           keystoreFile = "${jboss.server.home.dir}/conf/sdp.keystore"

           keystorePass = "sdpsecured" sslProtocol = "TLS" 

             keyAlias="<alias name>"

           compression = "on"  maxPostSize = "-1"

           compressionMinSize = "2048"

           URIEncoding = "UTF-8"

           noCompressionUserAgents = "gozilla, traviata"

           compressableMimeType = "text/css,text/javascript,application/javascript,text/plain,text/html" />


Jai Anand K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice

Re : Issues with renewing SSL Cert

Re : Issues with renewing SSL Cert

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Thanks Jai Anand K I will give that a try and repond back with what we find.

SQL Browser Service

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Is this service required to be running?

Request Type Missing

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Currently running Manage Engine Service Desk Plus v9.0

The request type is missing so all requests are being logged as incidents.  How can I add 'Request Type'?

  


Thanks

Re : SQL Browser Service

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Yes, SQL Browser will fetch the instances of mssql.

Thanks & Regards,
Priya Kumar

SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice

Description being limited to 64k

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Hi,

We are currently running v9 build 9040.

It does not take long before the Description field increases in size when using ServiceDesk to work with customers/requesters.

Soon, the description becomes appended with:

"The size of the description being greater than 64K, the content has been moved to attachment FULL_DESCRIPTION.html  "

After this point, it is no longer possible to easily read requests, current status, or search requests with attached HTML descriptions.

I notice this is an open and *long* running subject/bug.

What is the current status of this?  It seems to have been reported/requested 4-6 years ago, and the last status update was a month ago.


Regards,
Scott

Product field change at every scan

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Hi all, here my problem...

After scanning my network SDPlus auto complete some fields for network objects like workstations, printers and servers. Sometimes the field "Product" is wrong (for example in Printers like HP Laserjet 1606 and P2015 the field become "HP-Printer"). No problem. I can change it manually but after every scanning the field reset to HP-Printer. The same is for fields like 

How can I set this field and deny the auto change after every network scan?

Thank you! ;)

Re : Issues with renewing SSL Cert

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Hello Anand,

thank you for your support.
I changed the server.xml with the additional keyalias.
I get now the following error:
[14:33:42:547]|[04-15-2015]|[SDPStartupUtil]|[INFO]|[14]|:  webPort 443|
[14:33:42:547]|[04-15-2015]|[SDPStartupUtil]|[INFO]|[14]|:  getPort() 443|
[14:33:42:547]|[04-15-2015]|[SDPStartupUtil]|[INFO]|[14]|:  getHostURL() https://localhost|
[14:33:42:547]|[04-15-2015]|[SDPStartupUtil]|[INFO]|[14]|:  HostConfiguration HostConfiguration[host=https://localhost]|
[14:33:42:547]|[04-15-2015]|[SDPStartupUtil]|[INFO]|[14]|:  path /servlets/SDServerStatusServlet|
[14:33:43:531]|[04-15-2015]|[SDPStartupUtil]|[INFO]|[14]|: inside sdclientutil::::::::Connection refused: connect|
[14:33:43:531]|[04-15-2015]|[SYSOUT]|[INFO]|[14]|: java.net.ConnectException: Connection refused: connect|
[14:33:43:531]|[04-15-2015]|[SYSOUT]|[INFO]|[14]|:     at java.net.PlainSocketImpl.socketConnect(Native Method)|
[14:33:43:531]|[04-15-2015]|[SYSOUT]|[INFO]|[14]|:     at java.net.PlainSocketImpl.doConnect(Unknown Source)|
[14:33:43:531]|[04-15-2015]|[SYSOUT]|[INFO]|[14]|:     at java.net.PlainSocketImpl.connectToAddress(Unknown Source)|
[14:33:43:531]|[04-15-2015]|[SYSOUT]|[INFO]|[14]|:     at java.net.PlainSocketImpl.connect(Unknown Source)|
[14:33:43:531]|[04-15-2015]|[SYSOUT]|[INFO]|[14]|:     at java.net.SocksSocketImpl.connect(Unknown Source)|
[14:33:43:531]|[04-15-2015]|[SYSOUT]|[INFO]|[14]|:     at java.net.Socket.connect(Unknown Source)|
[14:33:43:531]|[04-15-2015]|[SYSOUT]|[INFO]|[14]|:     at com.sun.net.ssl.internal.ssl.SSLSocketImpl.connect(Unknown Source)|
[14:33:43:531]|[04-15-2015]|[SYSOUT]|[INFO]|[14]|:     at com.sun.net.ssl.internal.ssl.SSLSocketImpl.<init>(Unknown Source)|
[14:33:43:531]|[04-15-2015]|[SYSOUT]|[INFO]|[14]|:     at com.sun.net.ssl.internal.ssl.SSLSocketFactoryImpl.createSocket(Unknown Source)|
[14:33:43:531]|[04-15-2015]|[SYSOUT]|[INFO]|[14]|:     at com.adventnet.servicedesk.server.utils.EasySSLProtocolSocketFactory.createSocket(EasySSLProtocolSocketFactory.java:147)|
[14:33:43:531]|[04-15-2015]|[SYSOUT]|[INFO]|[14]|:     at com.adventnet.servicedesk.server.utils.EasySSLProtocolSocketFactory.createSocket(EasySSLProtocolSocketFactory.java:172)|
[14:33:43:531]|[04-15-2015]|[SYSOUT]|[INFO]|[14]|:     at org.apache.commons.httpclient.HttpConnection.open(HttpConnection.java:704)|
[14:33:43:531]|[04-15-2015]|[SYSOUT]|[INFO]|[14]|:     at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:359)|
[14:33:43:531]|[04-15-2015]|[SYSOUT]|[INFO]|[14]|:     at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:168)|
[14:33:43:531]|[04-15-2015]|[SYSOUT]|[INFO]|[14]|:     at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:393)|
[14:33:43:531]|[04-15-2015]|[SYSOUT]|[INFO]|[14]|:     at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:324)|
[14:33:43:531]|[04-15-2015]|[SYSOUT]|[INFO]|[14]|:     at com.adventnet.me.servicedesk.start.SDPStartupUtil.isServerAlreadyRunning(SDPStartupUtil.java:186)|
[14:33:43:531]|[04-15-2015]|[SYSOUT]|[INFO]|[14]|:     at com.adventnet.me.servicedesk.start.SDPStartupUtil$1.run(SDPStartupUtil.java:99)|

Best regards
Danijel

Re : how disable portal usage from menu start

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Jonathan, 

Could you please check the value is shown up as updated on the Browser (Like Developer Tools in Chrome) ? If not, then could you reload the page / try using a different browser and check. 

Jai Anand K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice

Re : SDP Asset scan detects IE 10 as Windows Internet Explorer 9.10.9200.16660

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We are also having this issue. We've started selectively pushing out IE11, but can't determine which PC's still have IE9 vs IE11 due to IE11 showing up as version 9. I'm currently running the newest build of Service Desk, 9040.

Re : LDAP Contfiguration and Login

Re : LDAP Contfiguration and Login

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Here is the output of the script.


org.postgresql.util.PSQLException: ERROR: syntax error at or near "where"
  Position: 41
 at org.postgresql.core.v3.QueryExecutorImpl.receiveErrorResponse(QueryExecutorImpl.java:2102)
 at org.postgresql.core.v3.QueryExecutorImpl.processResults(QueryExecutorImpl.java:1835)
 at org.postgresql.core.v3.QueryExecutorImpl.execute(QueryExecutorImpl.java:257)
 at org.postgresql.jdbc2.AbstractJdbc2Statement.execute(AbstractJdbc2Statement.java:500)
 at org.postgresql.jdbc2.AbstractJdbc2Statement.executeWithFlags(AbstractJdbc2Statement.java:374)
 at org.postgresql.jdbc2.AbstractJdbc2Statement.executeQuery(AbstractJdbc2Statement.java:254)
 at org.jboss.resource.adapter.jdbc.WrappedStatement.executeQuery(WrappedStatement.java:250)
 at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.generateSQLReport(CoreReportDesigner.java:8074)
 at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.generateSQLReport(CoreReportDesigner.java:7919)
 at com.adventnet.servicedesk.reports.action.ReportRequestHandler.runSQLQueryReport(ReportRequestHandler.java:1684)
 at com.adventnet.servicedesk.reports.action.ReportRequestHandler.handleRequest(ReportRequestHandler.java:2002)
 at com.adventnet.servicedesk.reports.action.CustomReportHandler.handleRequest(CustomReportHandler.java:179)
 at com.adventnet.servicedesk.reports.action.ReportHandler.execute(ReportHandler.java:61)
 at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
 at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
 at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
 at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at com.manageengine.servicedesk.common.filter.ResetThreadLocal.doFilter(ResetThreadLocal.java:26)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:196)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:34)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:178)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
 at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
 at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:66)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:158)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:540)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
 at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at com.adventnet.authentication.CredentialAssociation.invoke(CredentialAssociation.java:75)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at com.adventnet.client.util.LoginParameters.invoke(LoginParameters.java:53)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at com.adventnet.servicedesk.tools.AuthenticateNtlm.invoke(AuthenticateNtlm.java:203)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:444)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
 at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
 at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
 at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
 at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
 at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
 at java.lang.Thread.run(Unknown Source)

Re : SDP Asset scan detects IE 10 as Windows Internet Explorer 9.10.9200.16660

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Hi John/Toadly,

The issue has to be analyzed on case by case basis. I request you to kindly send an email to support@servicedeskplus.com with your direct contact number. We will call you to analyze the issue.

Please mention this forum post on your email which will help us to identify the request.

Regards
Charles
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice

Multiple Alias URLs

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Hi,

I am setting up Servicedesk plus for a company that operates under different names. Some customers will be supported by company named 'abc' some by company 'def'

I would like to setup ServiceDesk so that these customers can use different urls based on which company they are going to for support.

Eg Customer1 is supported by Company 'abc'. 
The URL they will go to is > https://support.abc.com/customer1

Customer 2 is supported by Company 'def'. 

Is it possible to do this within SDP?

Re : LDAP Contfiguration and Login

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Please use the query given:

select * from sduser s left join aaalogin a on s.userid=a.user_id where a.name='___'

Thanks & Regards,
Priya Kumar

SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice

Re : iPhone App Push Notifications

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Is there any update on this?

Thanks

Re : issues with renewing SSL Cert

Re : iPhone App Push Notifications

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We are working on this case. We will update you.

Thanks & Regards,
Priya Kumar

SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice

Re : Multiple Alias URLs

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As of now this option is unavailable in ServiceDesk. May I know the name of the Product that you are using? Is it Servicedesk or Servicedesk MSP.

You can check the same from Help-->License.

Thanks & Regards,
Priya Kumar

SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
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