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Re : Certain Mandated Fields Are Not Being Required

May 16, 2017, 4:38 pm
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I see how this would bypass the required fields now.  We tested and confirmed that this was the likely cause of what we were seeing.

Thanks.
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Re : Mandated fields not required prior to saving incident

May 16, 2017, 4:41 pm
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Via another forum post, we learned that the "Quick Create" icon was the likely cause of incidents being created without populated mandated fields.

We've now disabled that functionality within Admin > Self Service Portal Settings.
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Re : Certain Mandated Fields Are Not Being Required

May 16, 2017, 8:53 pm
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Hi Russ,

Good Day,

As Li Guiquan explained the concept of having the quick create feature is to create tickets with very minimal information (Title, Name of the requester), In this the fields which you have configured as mandate on the form designer of the template will not take effect however if you use the other methods then the configuration set on the template will take effect. 

This is the expected behaviour of the application.
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How to hide Resource Info from requester view

May 16, 2017, 10:48 pm
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Hi,
How to hide Resource Info from requester view in service catalog template. I wanna to show resource info to technician, but I don't wanna to show resource info to requester. What should I do?

Thanks
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Re : How to hide Resource Info from requester view

May 16, 2017, 11:58 pm
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Hi Justin,

You can hide fields as well as resources using Field & Form Rules (On Form Load and, in this case, for requesters only).

Best regards,
Demetrius
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Re : Report Row Spacing Changed?

May 17, 2017, 4:52 am
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Hi Evan,

We have fixed this issue on the build 9308 hence kindly upgrade the application to the build 9308 which will resolve this issue.
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Re : Report Row Spacing Changed?

May 17, 2017, 5:44 am
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Re : Domain Filtering during Login not working properly

May 17, 2017, 5:45 am
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This is happening for all users and their Domain is not set to none.
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How to connect SDP API with Postman for add request

May 17, 2017, 9:42 am
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Hi,
I use Postman tool for API test and develop. Also I read your documentation for use SDP API (Build 9301), but when I test a API like add request, SDP return error. This is my screenshot from Postman:


and return below error:

No input data for get all requests 

Thanks

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Re : See parent request of task that request not assign to technician not permission to see it

May 17, 2017, 12:15 pm
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Hello.

Its impossible now. Roles system dont have this kind option.

@Support - could you add this feature as SDF - View request for him/his goup or  if him/his group have task in request?

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Re : Service not starting

May 17, 2017, 12:32 pm
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Re : Ports for Remote Login to SDP

May 17, 2017, 12:34 pm
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Re : HTTP to HTTPS

May 17, 2017, 12:42 pm
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Re : Can't restore data (SDP 9237)

May 17, 2017, 12:46 pm
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Run node.js script in custom trigger

May 17, 2017, 2:32 pm
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Hi,
I write a nodejs script that run on the SDP server (command line) with
cmd /c node AddRequest.js
but when I set it in custom trigger configuration, it doesn't run. I attached my node script to check it. Notice that I installed nodejs on SDP server.

Thanks
. 
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Re : Run node.js script in custom trigger

May 17, 2017, 2:41 pm
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My problem solved with restart SDP service
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unable to add new request in service desk plus 9.2 after reset the request counter to 0

May 17, 2017, 12:46 pm
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Hi,

I was testing service desk plus 9.2. After that i deleted all test request and use the following query to reset the request counter to 0 .

DELETE FROM SEQGENSTATE WHERE SEQNAME LIKE '%WORKORDER%';

Restart the service desk. After that i am unable to add request into service desk. i have created so many request but nothing comes up.

Please let me know, what should i do to resolve this issue.

Thanks
Fariha
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Asset Notifications

May 17, 2017, 11:38 pm
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Hi,

We have a specific group of assets that are leased / loaned anywhere from a few hours to a couple of weeks.

However, not all users remember to bring the gear back to the servicedesk when their lease is up. I've tried setting up the "Notify technicians and asset owners when the lease period for the asset expires", but so far it has not triggered any mails. We around around 15 assets were the lease is expired. I am not sure of the asset owner must be specified as well or if that is automatically drawn from whoever the asset is leased to? And what does the "Notify before" actually do?

The asset recall notifications has worked earlier and as far as I recall the options were different when I set it up initially. Has it been changed? Or am I in the wrong spot?




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Re : unable to add new request in service desk plus 9.2 after reset the request counter to 0

May 18, 2017, 1:16 am
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Hi Fariha,

Good Day,

We need more information in order to find the root cause of this issue.

1. Do you get any errors on the UI ?

2. Kindly try to add a new request and as soon as you click on submit I would request you to generate a support file from the support tab or community tab and send this file to servicedeskplus-support@manageengine.com with this forum as the subject in order to find out why we have this problem.

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Error message

May 18, 2017, 4:08 am
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Hey

The attached has just started to appear at the bottom of all incidents... 

Any idea?
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