Here i attached the support file. Please let me know with the issue ASAP. As i have some release dead line.
Thanks
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Re : unable to add new request in service desk plus 9.2 after reset the request counter to 0
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Problem Template
Hi,
I understand there is a plan to have the Problem Templates enabled so we can customize our Problems ?
Do you know when this is likely to occur ?
We are looking to hide some of the fields as they simply have no use, so any advice would be appreciated.
A
I understand there is a plan to have the Problem Templates enabled so we can customize our Problems ?
Do you know when this is likely to occur ?
We are looking to hide some of the fields as they simply have no use, so any advice would be appreciated.
A
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Technician cannot view the asset
Hi,
![]()
I have a technician that has the privileges to see our assets, but when he search the asset it's not found by Service Desk, but some ones he can found
If you need more information please let me know!
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The request was rejected by the http filter
Hi,
We are facing an issue when some users (not all) try to create a new request. When they click on 'save' they get the error message 'The request was rejected by the http filter. contact the server administrator'. Then we tested the same from the server using the same requester login and it was successful. I reviewed the serverout0.txt and found the error with the message 'The timeout may have occurred due to internet congestion'. We determined that the error is due to the internet connection.
My question is, how we can increase the timeout for that? is there any way? I know that is not a ServiceDesk Plus error but maybe we can avoid it increasing the time limit for the answer.
Thanks in advance ![]()
Gerardo Varillas.
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Re : "Hold on" requests is not open in planned time.
Hello! After last update (9308) that problem was return.
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Re : "Hold on" requests is not open in planned time.
Hi,
It has been confirmed that issue SD-65802 re-appeared in build 9308.
Best regards,
Demetrius
Best regards,
Demetrius
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Re : "Hold on" requests is not open in planned time.
When will a new fix? :)
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Re : Problem Template
Hi Andrew,
We will analyze to enhance Problem management module in future (with templates, custom triggers, field and form rules,..), but our apologies for now we dont have immediate plan to start on them.
regards,
Uma..
SDP team.
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Re : Mandated fields not required prior to saving incident
Hi Users,
This is the forum thread Russ was talking about,
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Re : See parent request of task that request not assign to technician not permission to see it
Hi Justin,
As mentioned by SDPadmins, currently it is not possible to view request details without permission. We have plans to configure request fields to be viewed in Task section. This is currently in 'In Design' phase. Once this is available, request fields to be viewed in Task can be configured so that technician can view those fields without request permission. Refer our road map section for ongoing activities.
regards,
Uma..
SDP team.
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Re : "Hold on" requests is not open in planned time.
Hello,
The issue should be fixed in the next build, which should become available by the end of this week / the beginning of next week, based on the information I received from support.
Best regards,
Demetrius
Best regards,
Demetrius
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Re : Error has occurred during response
Any update on this fix?
![]()
One of our users noticed that this normally happens once there are 145-150 cookies stored for ServiceDesk. It keeps making a new STATE_COOKIE. Once cookies are cleared it will work for a bit until it ends up happening again.
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Re : Error has occurred during response
Hi All,
Greetings from Service Desk Plus Development Team.
Based on the analysis of the log files received from our customers , we suspect the issue may be due to our underlying framework code , which generates many cookies resulting in the loss of a cookie required for maintaining application session .
We have come up with a fix based on the analysis and given temporary patch to few of our customers. We are unable to reproduce this issue in our test bed.Hence, we are monitoring this in our customer environments. If you are willing to assist us , kindly let us know.
Thanks for your patience and understanding. Sorry for the inconvenience caused.
If you have any questions , please let us know.
Regards,
Padmakumar,
ServiceDesk Plus Development Team
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Re : Domain Filtering during Login not working properly
Hi Evan,
Please go to Admin--> Active Directory and import any one user from AD and check if the domain field is populated with the correct domain under the user's profile.
Now, check if the domain gets auto-selected on the login page.
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Re : Mail Fetching Rules no longer working after 9307 and 9308 upgrade
Hi Jessica,
Good Day,
We suspect this could be a browser cache as it is not reproduced on our end in IE hence kindly clear the browser cache which should resolve this issue.
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Re : Cannot assign technicians using IOS 4.1.3 app
Hi NDF_IT,
Good Day,
I can confirm that this is an issue on the IOS app and the fix has been submitted to apple. A new update will soon be available on the App store.
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Re : How to connect SDP API with Postman for add request
Hi Justin,
Good Day,
The error you have sent is related to "Get all requests" which I see at the top of the post man screenshot. This could be the reason for the error.
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Re : Asset Notifications
Hi Jacob,
Good Day,
If the lease expiry notification is enabled then the asset owner and the technicians who are listed will receive a notification before 7 days of the lease expiry date (as per the screenshot). If the notification is not sent then we need the following information to troubleshoot this issue,
1. Can we send emails from the application ?
2. Does the technician and the asset owner has the email addresses specified in the application ?
3. Has the lease period been specified in the asset ?
Kindly send the following information in order to troubleshoot this issue.
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Re : Site issue with PM Task
Hi Issa,
Good Day,
Kindly check for the following,
1. Does the user have the site and the department updated on his profile ?
You can check this in the Admin tab ->Users -> Requesters.
2. Site is based on departments hence if we save a user without the department then the site information will not be updated in the requester details.
Hence if the user has the site associated to this profile then the site will be auto populated when you raise a new request or PM.
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Re : Error message
Hi Mark,
Good Day,
Please help us with the following information,
1. Do you face this issue after an upgrade ?
2. Build of ServiceDesk Plus you are using.
3. Any recent changes made on the application or application server ?
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