DNS Site name is added incorrectly in Admin-->Active
Directory-->Pass through Authentication Configuration. Remove the DNS
Site details and add a new dummy computer account in Computer account
name field. Give a new password according to your password policy. Save
the settings.
Download NewComputeraccount.vbs and the Command prompted in the Error message. Move the file to Active Directoy and execute the command from the path where you have saed the file. Now go to Servicedesk application and save the Pass through settings once.
Restart Servicedesk application. Logout from all the browser and check whether pass through authentication works.
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Download NewComputeraccount.vbs and the Command prompted in the Error message. Move the file to Active Directoy and execute the command from the path where you have saed the file. Now go to Servicedesk application and save the Pass through settings once.
Restart Servicedesk application. Logout from all the browser and check whether pass through authentication works.
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice