Re : Task templates
Hello Santhosh, I am not creating a task from a request. I am in the configuration wizard and trying to create a new task template. I have about 12 sites. The only groups that show up is from the...
View ArticleRe : Task templates
Hello, We are not using sites therefore we can select any group while configuring the task template, but when we create a task based on this template, the group is not pre-populated (only the task...
View ArticleServiceDesk Plus Service Catalogue Category - 500 error when trying to 'Add...
(Asked in respect to ServiceDesk Plus 9008) Apologies if this is covered somewhere else, but I am experiencing a http 500 error trying to 'Add Service' to Business Services in the Service Catalogue....
View ArticleRe : After upgrade 9018 no Filter field in Assets
Hi Dimitry, This was brought in as a behavior change in the product. Since we need to populate both Workstations and Servers and does not want to compromise on the listing, we have made such...
View ArticleRe : Failed to located authority for name
I have same problem. Could you help me too? But I cant attach files - link "Attach files - Desktop" doesnt work
View ArticleRe : ServiceDesk Plus - Notifications Stop Working
I have been plagued by the exact same problem for almost a month now. In my case I do not have any sender does not contain criteria. I only have sender is, sender contains and subject contains. The...
View ArticleRe : Failed to located authority for name
DNS Site name is added incorrectly in Admin-->Active Directory-->Pass through Authentication Configuration. Remove the DNS Site details and add a new dummy computer account in Computer account...
View ArticleRe : ServiceDesk Plus - Notifications Stop Working
Create a Spam filter under Admin-->Mail Server settings so that the Email from the Dummy email address does not open up the ticket. Criteria configured from Admin-->Junk notification can be...
View ArticleREST API for fetching technicians does not seem to work correctly
Hi, As part of a PoC, I have SDP 9.0 Build 9018 installed on my desktop. I'm trying to verify the functionality of REST API to fetch technicians from SDP. It seems the API not working as expected....
View ArticleRe : ServiceDesk Plus - Notifications Stop Working
Hi Priya, It is important a ticket is created for all the dummy email notifications for audit purposes so I cant put them as junk emails. I only want to be able to close the ticket which at the moment...
View ArticleRe : ServiceDesk Plus - Notifications Stop Working
Execute this query in New query report under Reports tab. Send me the output to further analyze this issue select * from globalconfig regards, Priya K SDP Support - FAQ ServiceDesk Plus - Help Desk...
View ArticleGet number if today resolved request via rest api
Hello, I am looking for solution to get number of today resolved requests or list of resolved requests via rest api. Now I successfully using GET_REQUEST with pre-defined custom filters, but in filters...
View ArticleRe : Duplicating milestones
Hi nkhaiyum1 , The option to duplicate Project entities are not available in the application as of now. We have added this requirement to our feature request queue, this feature will be validated...
View ArticleRe : After upgrade 9018 no Filter field in Assets
Santhosh, can you elaborate a little more on what you mean, the ability to filter assets is a highly desirable feature that we make extensive use of. In the absence of the filter what alternatives do...
View ArticleError when restoring production data to a test environment
we are setting up a Test environment but every time we restore the backdata taken from our prodcuetion environment we get the error "java.sql.SQLException: Cannot find the object "CIType_603" because...
View ArticleRe : ServiceDesk Plus Service Catalogue Category - 500 error when trying to...
Hi Laura, Please recreate the issue and send us the Support File from the Support Tab, along with this forum link to Support@servicedeskplus.com for analysis. Regards, Santhosh Mahiban SDP Support -...
View ArticleRe : Error when restoring production data to a test environment
Please upload your backup data to further troubleshoot this issue To upload the files, follow the steps below: For files within 10GB 1. Go to http://bonitas2.zohocorp.com 2. Select ServiceDesk Plus in...
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