Hi,
Can you please reproduce the issue and send us the client side logs from "C:\Program Files\ManageEngine\AssetExplorer\RemoteControl\log" and the Server side logs from the Support Tab->Support File of the application along with the machine name that you were trying to remote.
Send the details to support@servicedeskplus.com along with the forum link for analysis.
Regards,
Santhosh Mahiban
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Can you please reproduce the issue and send us the client side logs from "C:\Program Files\ManageEngine\AssetExplorer\RemoteControl\log" and the Server side logs from the Support Tab->Support File of the application along with the machine name that you were trying to remote.
Send the details to support@servicedeskplus.com along with the forum link for analysis.
Regards,
Santhosh Mahiban
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice