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Re : VNC Viewer setup
Santosh Already I have a solution. The problem is that the remote connection application java runtime block the unsafe applications. In newer versions of java runtime 7u40, safe application must add as...
View ArticleRe : CMDB Cleanup
Hi Scott, CMDB is the central repository where all the all configuration items will get associated with. So we cannot delete all those CI's in a single shot. Also if the CI's are referenced in other...
View ArticleRe : Can't connect to remote computer (Remote Control)
Hi, Can you please reproduce the issue and send us the client side logs from "C:\Program Files\ManageEngine\AssetExplorer\RemoteControl\log" and the Server side logs from the Support Tab->Support...
View ArticleDesktop Central upgrade from v8 to v9 but now upgrade to 9023 fails
hi i was still running an version 8 of the desktop central server, today i upgrade to v9, all went fine, rebooted the server and checked functionality and all seemed to be working i took a snapshot of...
View ArticleRe : Not scanned discrepancy
Hi Tony, We have identified this to be a known issue in Servicedesk, it has already been reported to our development team and an issue id has been assigned to it. The issue id is SD-57466 and it will...
View ArticleRe : Desktop Central upgrade from v8 to v9 but now upgrade to 9023 fails
Hi, I apologize for the inconvenience caused. Can you please clarify if you experiencing upgrade issues with ServiceDesk Plus (SDP) or with Desktop Central (DC). If you were performing upgrade of SDP...
View ArticleAssets manager - wrong assign based on IP
We've start using Asseds manager and SDP agent to scan network for workstations and assign them to a users in SDP.In one hand it's a cool feature and helps IT technicians to do their work. In other...
View ArticleRe : Assets manager - wrong assign based on IP
And one more thing, how can I scan existed workstations and change it's owner based on last login user?So I need change existed owner on other owner based by last login user, it's like auto-assign...
View Articleremote control tool
We're adding psexec util to a remote control toolbut it didn't show up in tech machine. In task manager we see that psexec is running, with user logged on tech PC, but programm didn't show up. the same...
View ArticleRe : Assets manager - wrong assign based on IP
new update.I've started inspection, why assets manager get wrong data and changed name of the workstation. So I've found, that sometime, when you scan with agent installed, 1 PC is updated 5-10 times....
View ArticleCan I add web links to a request template?
I'm trying to add web links to a request template but they aren't links when I try to open a request using the template. They look like hyperlinks but they have no link. I'm attempting to link to a...
View ArticleFAILED to update SDP 9018 to any other version
First time run into a problem with update SDP 9018 to any other version (I tried 9023, 9022, 9021, 9019) all stop with the same problem.See screenshot: http://imageshack.com/a/img538/192/rJAfip.jpg...
View ArticleRe : FAILED to update SDP 9018 to any other version
In the end of the update log file you can see an error caused update to abort. 21.10.2014 16:07:34 [SYSERR] [INFO] : java.sql.BatchUpdateException: Batch entry 0 INSERT INTO ACColumnConfigurationList...
View ArticleRe : FAILED to update SDP 9018 to any other version
and the next error 21.10.2014 16:07:34 [SYSERR] [INFO] : Caused by: org.postgresql.util.PSQLException: ERROR: duplicate key value violates unique constraint "accolumnconfigurationlist_pk"...
View ArticleRe : FAILED to update SDP 9018 to any other version
We, too, are using SDP 9018 and looking to upgrade to 9023. I would like ManageEngine to confirm if this is a bug specific to this version or to albert.sayapov.
View ArticleRe : Assets manager - wrong assign based on IP
Found that service tag was the same for some PCs.It didn't invalid or empty, it was named "system service number" It's often occures with custom made PCs. Do you have resolution for that situation?
View ArticleRe : FAILED to update SDP 9018 to any other version
Hi bla4free , The issue reported by albert.sayapov is a data issue and is environment specific. You can proceed with upgrading the application, it is not a bug with the build. Note: Please follow...
View ArticleRe : FAILED to update SDP 9018 to any other version
Hi albert.sayapov, What database do you use with ServiceDesk Plus? It is the default one? Connect to the database and execute the output., select * from ACColumnConfigurationList; To check...
View ArticleRe : Can I add web links to a request template?
Hi Mrobbo , In the current design, it is not possible to display a URL as a hyperlink in the template however once the request is submitted, the URL you have added will be shown as a hyperlink....
View ArticleRe : FAILED to update SDP 9018 to any other version
I've got postgresthis query made me: "name";"crid" "TableLayoutConfig";60 "CustomizationConfig";61 "ListViewConfig";62 "TableDetailsConfig";63 "ADList";64 "SystemInfoColList"; "CommonStageList";310...
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