Re : Can I add web links to a request template?
Thanks for the reply, not much use sadly I'll have to look at other options.
View ArticleRe : remote control tool
I created a remote toolname: cmd remote from windows: -command: c:\pstools\psexec.exe \\$DEVICENAME cmd checkbox checked - windows after I run cmd from SDP, connection established, but program run in...
View ArticleRe : remote control tool
and how can I run RAdmin viewer?C:\Program Files\Radmin Viewer 3\Radmin.exe SDP can't parce space line, and " " quotes
View ArticleRe : FAILED to update SDP 9018 to any other version
Hi albert.sayapov , Please send your contact details to support@servicedeskplus.com. Mention the request id 7141777 in your email. Prem MServiceDesk Plus Support
View ArticleRe : FAILED to update SDP 9018 to any other version
ok, thx.Just send them files they want..
View ArticleServiceDesk Plus SSL for an internal domain
I'm looking to implement SSL (Port 8080 or 8443) on an SDP installation running on servicedesk.domain.local . Can this be achieved with the tools provided or is there specific procedure? Whilst it's...
View ArticleDashboard Customization
I remember the dashboard is customizable beginning ver 9; however, I cannot find ways to add/remove reports to the dashboard now. Will someone tell me how to have the dashboard in edit mode? Thank you.
View ArticleRe : SLA Escalations not working
Mauro, Was there a change done to Servicedesk Server Time? Please send me the screen shot of the same. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your...
View ArticleRe : SLA Escalations not working
Mauro, Was there a change done in Servicedesk Server time? Please send me a screen shot of the Server time. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of...
View ArticleAndroid Application
Hello; We have SDP 9.0 Build 9004. If device is in internal network, SDP Android app can connect to SDP successfully. If the device is outside of the company network, Android app can not connect to...
View ArticleRe : Dashboard Customization
Hi, Here are the instructions for adding/removing Dashboard Widgets/Reports http://www.manageengine.com/products/service-desk/help/adminguide/dashboards/dashboard-customization.html Best regards set3...
View ArticleRe : Requester List Empty in Problem Module Only
Hi, 1. Stop the application. 2. Go to [servicedesk]\applications and rename the folder 'extracted' as 'extracted_old'. 3. clear your browser cache and cookies. 4. Start ServiceDesk Plus and check if...
View ArticleProblem with sending email notifications
Hi! I have a problem with sending notification to business users after techical specialist resolved or closed requests. Business users do not receive or the system does not send email notifications....
View ArticleRe : Requester List Empty in Problem Module Only
Prem, This did not solve the issue. Any other ideas?
View ArticleRe : Requester List Empty in Problem Module Only
Prem, This did not solve the issue. Any other ideas?
View ArticleRe : Android Application
Hi Tireli Efe , Can you connect to ServiceDesk Plus web-client via a browser in the mobile device? Prem MServiceDesk Plus Support
View ArticleRe : ServiceDesk Plus SSL for an internal domain
Hi ggriffith , Once you change the port and protocol to HTTPS, by default ServiceDesk Plus will generate a self signed certificate. To do this, follow the procedure below., 1. Open a...
View ArticleRe : Requester List Empty in Problem Module Only
Hi scottogo , Please re-create the issue, try accessing the requester list via the problem form and then generate the support file. To create the support file, go to Support > Support File....
View ArticleRe : Requester List Empty in Problem Module Only
I will do that. Also, to add to the issue, When adding a new incident and searching the address book to assign a requester for the incident, the address book is populated, but none of the Technicians...
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Re : Dashboard Customization
I'm running 9.0 B9021 and I don't have the "Add to dashboard" option Your Version
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