Hi,
I apologize for the inconvenience caused.
Can you please clarify if you experiencing upgrade issues with ServiceDesk Plus (SDP) or with Desktop Central (DC).
If you were performing upgrade of SDP to 9023 and it failed, we will need the zip of logs folder found under [ServiceDesk Home\Server\Default\Logs] for analysis.
If you have reverted using snap shot, then there will not be any log files and the best way to go about this is to perform the upgrade on a test server, so when the upgrade fails we can then collect the logs from that server and analyze it at our end.
You can setup a test server using the below link.
http://www.manageengine.com/products/service-desk/faq-general-modules.html#moving5
Also you can send us the information to support@servicedeskplus.com along with this forum link.
Regards,
Santhosh Mahiban
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
I apologize for the inconvenience caused.
Can you please clarify if you experiencing upgrade issues with ServiceDesk Plus (SDP) or with Desktop Central (DC).
If you were performing upgrade of SDP to 9023 and it failed, we will need the zip of logs folder found under [ServiceDesk Home\Server\Default\Logs] for analysis.
If you have reverted using snap shot, then there will not be any log files and the best way to go about this is to perform the upgrade on a test server, so when the upgrade fails we can then collect the logs from that server and analyze it at our end.
You can setup a test server using the below link.
http://www.manageengine.com/products/service-desk/faq-general-modules.html#moving5
Also you can send us the information to support@servicedeskplus.com along with this forum link.
Regards,
Santhosh Mahiban
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice