Hi Tony,
We have identified this to be a known issue in Servicedesk, it has already been reported to our development team and an issue id has been assigned to it. The issue id is SD-57466 and it will be fixed in one of the future hot fix.
Regards
Charles
Servicedesk Plus
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
We have identified this to be a known issue in Servicedesk, it has already been reported to our development team and an issue id has been assigned to it. The issue id is SD-57466 and it will be fixed in one of the future hot fix.
Regards
Charles
Servicedesk Plus
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice