Re : AD Users cannot see their requests
Ok so just for fun I attempted to set the domain for the Matt GTest account. It failed with an error. Deleted the mgtest account, then tried again and it worked. Now logging in as that user...
View ArticleRe : Backup Scheduling doesn't show backups
Please change the backup location to the default backup location C:\ManageEngine\Servicedesk\backup Assuming C:\ManageEngine\Servicedesk is the installation folder of Servicedesk. Save the settings and...
View ArticleRe : Login issues with SD+
David, We would like to have a look into this issue over a remote session.What would be the best time to call you ? Please send your contacted details to support@servicedeskplus.com along with this...
View ArticleRe : Blank resolution when you create a request manually
Apologize for the inconvenience caused. This issue still persist in latest build as well. Use this issue Id SD-59122 as a reference to this case. Thanks & Regards, Priya Kumar SDP Support - FAQ...
View ArticleRe : AD Users cannot see their requests
If you have the User details in a CSV file, you can import the user details via Import from CSV file option under Admin-->Requester. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk...
View ArticleInconsistent change detected in date settings
hi I received message -Â Inconsistent change detected in date settings error code 527 this message appears only when i run in /etc/rc.local (when i execute in normal tty, it works but only auto execute...
View ArticleRe : Inconsistent change detected in date settings
Jin, I'm not sure about the possibility to get 'inconsistent date' particularly when start through /etc/rc.local. However, may I know do you use the script provided by ManageEngine or do you have one...
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HTTP Status 404 -/ The requested resource is not avalable
Hello. I am having a problem with a recent linux installation of SDP. I was trying to configure HTTP to HTTPS redirection (to secure traffic to/from SDP) by following the instructions here....
View ArticleRe : Import Requesters from Active Directory stopped working
Hi Susan, I am having a similar issue with the exact same error message. What was the resolution for this issue? Thanks, Adrian
View ArticleRe : Auto responders and ticket updates
Thanks I have rectified the Subject variable and it is now working as expected. ServiceDesk Plus appends the email as conversation to the existing request based on the ##RequestId in the subject of the...
View ArticleRe : Service Catalog Templates disappear after editing them
We acknowledge this has an issue and the same will be fixed in our future updates. Use this Issue ID SD-57184 as a reference to this case. Thanks & Regards, Priya Kumar SDP Support - FAQ...
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the issue of authentication
I have 2 domain, and I am using Active Directory AuthenticationEarlier when entering the login for authentication is automatically added domain. Now this does not happen and I have to manually select...
View ArticleRe : the issue of authentication
Disable Dynamic User addition under Admin-->Self Service portal settings to resolve this issue. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
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Re : the issue of authentication
I have this configuration, but my problem was not resolved
View ArticleRe : the issue of authentication
hi guys. this question is actually for me too. any news?
View ArticleError when processing mail stopped mail fetching
Hi Folks, Manage Engine build is #9045 We experiencing a problem today when an email was being pulled in by manage engine servicedesk plus it had an error while processing mail, this caused the whole...
View ArticleRe : the issue of authentication
Please let me know whether the User login is present in 2 different domains. You can confirm the same from Admin-->Requester and in Admin-->Technicians. If so then the User has to choose the...
View ArticleRe : Error when processing mail stopped mail fetching
Hi Cahal, I request you to kindly send your contact details to support@servicedeskplus.com so that we can call you to look in to the issue over remote session. You can configure notification in the...
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